Gavin I. | Elance
 
176985602337900
Last Sign-in: Aug 18, 2015

Gavin I.

Writer, Editor, Trainer and Proofreader
   United Kingdom
  |   Waltham Abbey, Essex

Resume/C.V.

Scientific and Technical writer. Write for such diverse industries as Aerospace, Finance, Manufacturing, Software, Education Authorities, Government .
Service Description
Specialising in the Presentation of Technical Information for over 10 years.
Gavin Ireland FISTC has been working in Technical Documentation for over 10 years in such diverse industries as Aerospace, Finance, Enterprise Resource Planning, Quality Assurance and so on.
Gavin is a Fellow of the Institute of Scientific and Technical Communicators (www.istc.org.uk) and served as President of the ISTC for 5 years. Gavin is still serving on the ISTC council as an advisor.

Controlled English.
Information Mapping.
Printed/Printable user guides.
On-line help.
API/SDK documentation.
Websites.
Intranets.
Documentation Control.
eLearning courses.
Employment
iHelp Ltd
Chief Documentation Consultant
2000 - Present
Completed projects for: The British Council - Documentation management and Editing. Interactive eLearning projects. HSBC Foreign Exchange & Precious Metals Trading - Software guide writing The Environment Agency - policies Tribal Group plc - Education Authority & Asset Management software STL Technologies - Magistrates court software Secoda - Policy & Risk Management iVision - Advertising trading system SharpOwl - Professional services automation software GKN Westland Helicopters - Aircraft Maintenance Manuals
DST UK Ltd
Technical Author
2011 - 2012
Technical Author producing API reference guides, templates, style guides, definitions documents. On-line help and UI advice.
The British Council
Technical Author
2008 - 2011
Providing 12 month maternity cover to run documentation control for the Global IS department, including: • Creating infrastructure and server documents/sets from information gathered from SMEs (Subject Matter Experts). • Editing documentation (including quality control) from SMEs. • Releasing documentation using ITIL guidelines. • Maintaining the Global IS technical intranet (including documentation repositories). 5 month extension to: • Identify, collate and version control all SAP documentation to ensure complete knowledge transfer during departmental handover. Including designing and creating document repositories, release management and archiving/storage. • Create and modify project-specific Sharepoint sites for Project Management and Documentation Repositories. • Design and create templates for interactive, multi-media presentations and eLearning.
HSBC Bank plc
Technical Author
2007 - 2009
Initial contract of 2 Months, then 4 subsequent extensions to 16 months and repeat short assignments of up to 1 week thereafter. Tasked to create and maintain evolve Foreign Exchange and Precious Metals options trading software and related applications documentation. Responsible for setting up a single-source system (including editing system, repository and version control) to produce: • Various quick reference guides design and production for front and back office applications, • Modular on-line help system, • Single-source document management system and • FX and Precious Metal Options software support guide. All documentation was completed using MS Word/Excel/PowerPoint/Visio, Author-IT and Adobe Acrobat.
The Environment Agency
Technical Author
2008 - 2008
Tasked to update Environment Agency policy documentation to meet the corporate standards, including: • Document management, • Financial policies and • Health and Safety documents. All documentation was completed using Information MappingTM and Simplified EnglishTM using MS Word.
Tribal Group plc
Technical Author
2003 - 2007
Sole Technical Author for the Foundation Suite of applications for Education Authorities and the Asset Management applications for local councils. Primarily responsible for the creation and maintenance of many PDF user guides, Intranet based on-line help systems and ‘Flash’ presentations. Duties included: • Installation and setup guides for SQL Server, .Net framework and IIS related options, • Migrating of FrameMaker documentation to AuthorIT and creation of new projects, • Planning documentation to complement product releases, • Liaising with the business analysts, developers and project managers to define requirements, • Researching and analysing user needs, • Publishing documentation designs, • Managing multiple HTML Help and browser based help projects and • Assisting development teams with user interface design and template development. Tools used include MS Office, Adobe FrameMaker/Photoshop/Acrobat/Captivate, Author-IT and PaintShop Pro.
iVision
Technical Author
2003 - 2003
2 month contract to create a simple and ‘developer-maintainable’ online help system for the OTS online advertising trading system using RoboHelp.
Secoda Risk Management Ltd
Technical Author
2003 - 2003
3 month contract and later 1 week repeat contract to create online help and printable user-guides for the RuleSafeTM policy awareness and information security application. This application has user-configurable terminology and Secoda required the help system to reflect any changes made to the terminology. To achieve this I created an .aspx help system which connected to the application database to display the correct terminology. This was a unique solution which is not available using any proprietary help creation software.
STL Technologies Ltd
Technical Author
2003 - 2003
Sole Technical Author for internal documentation and documentation management for the national LIBRA project. Responsible for streamlining and automating internal forms, procedures and document management. Duties included: • Liaising with the business analysts, developers and project managers to define requirements, • Publishing document standards, guidelines and templates design and • Training staff to use the new standards, guidelines and templates. Tools used include MS Office, RoboHelp and Adobe Acrobat.
Omni-Pac UK Ltd
Technical Author
2002 - 2003
3 month contract to research the manufacturing process and quality issues faced by operatives and produce a range of quality assurance awareness systems. Solutions included: • Prominent poster displays using original cartoon characters and digital photography, • Display cabinets of good and bad examples and • Pocket-size cards issued to operatives.
SharpOWL Software International Ltd
Technical Author
2000 - 2002
Technical Author for SharpOWL PSA financial software application suite. Primarily responsi¬ble for the production of user guides, installation guides, training collateral and release notes into PDF format using Adobe FrameMaker and Acrobat. Also producing a modular HTML Help system using RoboHelp HTML. Duties included: • Liaising with the business analysts, developers and project managers to define requirements. • Publishing documentation designs. • Creating and distributing CD-based documentation. • Creating customised documentation for clients. • Manage multiple HTML Help projects.
Westland Helicopters Limited
Technical Author
2000 - 2000
Airframe maintenance manuals for all variants of EH101 Merlin Helicopter
Lotus Cars Ltd
Technical Author
1999 - 2000
Assisting the Technical Author with layout, content and production of materials for the Elise project. Duties included: • Researching, editing and distributing a product recall notice.
British Army
Technical Author & Records Controller
1998 - 1999
Whilst still serving as an Aircraft Engineering Supervisor.
British Army
Aircraft Engineer
1990 - 1999
Corporal, Supervisor and later Crew-chief
Payment Terms
None specified
References
Steve Kierney
Tribal Group plc, Director
Sole Technical Author for the Foundation Suite of applications for Education Authorities and the Asset Management applications for local councils. Primarily responsible for the creation and maintenance of many PDF user guides, Intranet based on-line help systems and ‘Flash’ presentations. Duties included: • Installation and setup guides for SQL Server, .Net framework and IIS related options, • Migrating of FrameMaker documentation to AuthorIT and creation of new projects, • Planning documentation to complement product releases, • Liaising with the business analysts, developers and project managers to define requirements, • Researching and analysing user needs, • Publishing documentation designs, • Managing multiple HTML Help and browser based help projects and • Assisting development teams with user interface design and template development. Tools used include MS Office, Adobe FrameMaker/Photoshop/Acrobat/Captivate, Author-IT and PaintShop Pro.
Gavin I. | Elance

Gavin I.