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Sergena M. | Elance
 
176985602337900
Last Sign-in: Jul 14, 2015

Sergena M.

   United States
  |   Norcross, GA
  |  11:28 pm Local Time

Overview

Minimum Hourly Rate $10

I have worked in administration & customer service for quite some time. Since I enjoy working, any client who chooses me, will get 100% of that, even if I work a full day - I am happy to assist.

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Skills (10)

Tested
Customer Service
Call Center
Microsoft Excel
Microsoft Office
Customer Satisfaction
Data Entry
PowerPoint
Training
Microsoft Word
Leadership

Employment

First Financial Security
Field Service Team Representative
2013 - Present
Project Management Training Answering phones Handling Field agents correspondence
Shelfgenie
Business Support Rep
2012 - 2013
Answering phones. Setting appointments. Organizing calenders. Liaison between departments. Business Systems Testing
TeleTech
Customer Service
2011 - 2012
- Inbound call handling - Track packages via UPS shipping - Place or Cancel online orders - Price adjustments
XPO Logistics
Operations Support Rep
2010 - 2012
# Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges. # Diagnosing assessing and resolving problems or issues timely within...
Cobb County Volunteer Probation
Volunter Probation Officer
2010 - 2012
Field monitored caseloads. Telephonic compliance checks. Victim contacts and collateral information. Residence and employment verification. Requesting record checks. Providing bilingual services.
RYLA Inc.
Customer Service
2010 - 2010
Answer phones. Apply Credits. Process orders and payments. Create accounts. Process applications for Life Insurance Policy.
TeleTech
Customer Service
2009 - 2009
Answered questions pertaining to the Digital Transition Assisted customers with setting up as well as trouble shooting digital converter boxes Filed complaints to the Federal Communications...
HSBC
Customer Service
2008 - 2008
Serviced inbound Deposit, Sales, Installment Loan, and Select Credit inquiries Built relationships and managed accounts while resolving customer inquiries Provided extraordinary service throughout
Classifieds Plus
Sales Center Associate
2006 - 2007
Managed inbound classified employment, pet, garage sales and auto ads Created & entered, accurate & effective classified ads in automated systems Handled credit/debit payments for ads placed...
GAP OUTLET
Retail Sales Associate
2005 - 2006
Helped customers find the clothing or accessories they need Processed customers orders when finished shopping General Customer Service on the floor
AUTOBODY
Receptionist/Secretary
2004 - 2004
Answered Phone calls Wrote invoices Paid vendors and other mechanic parts
Judge Rotenberg Ed Center Inc
Mental Health Assistant
2003 - 2003
Assisted students (when required) with skills such as the following: toileting, brushing teeth, etc., preparing and cooking meals, household cleaning, completing classroom or homework assignments...
CLINIC, INC
Receptionist
2002 - 2002
Handled multi-phone lines Organized weekly files and charts of patients Aided nurses occasionally with patients

Education

Niagara University
Criminology
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
gdangeldth
Type
Individual
Member Since
July 2015
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Sergena M. | Elance

Sergena M.