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Gemini Tolentino | Elance
 
176985602337900
Last Sign-in: Jul 17, 2015

Gemini Tolentino

Expertise on Customer Service and Outbound Sales.
   Philippines
  |   Cebu City, Central Visayas
  |  6:05 am Local Time

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Overview

Customer Service. Outbound Sales. Virtual Assistance. Writing. Training. Recruitment.

Creatively honed, to apply multifaceted industry-fusion of BPO and TV Broadcast, with a garden-variety of exposures, from the simplest to the most intricate processes / policies of customer service and entertainment, extensively on a prudent environment of a travel account plus online short-term loan lending & banking, outbound sales & telemarketing experiences; strong team-management background specially on-boarding newly-hired employees; coaching...

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Skills (10)

Tested
Microsoft Word
My Score
avg
Passed
Computer Competency
My Score
avg
Passed
English Language
My Score
avg
Passed
English Grammar
My Score
avg
Passed
English Spelling and Grammar
My Score
avg

Employment

Aegis PeopleSupport
Manager, Operations
2009 - 2014
PeopleSupport, Inc.
Global CSAT Manager - Cebu and Manila Sites
2008 - 2009
CSAT - Customer Satisfaction
PeopleSupport, Inc.
CSAT Manager - Cebu Site
2007 - 2008
CSAT - Customer Satisfaction
PeopleSupport, Inc.
Operations Team Manager
2006 - 2007
PeopleSupport, Inc.
Team Supervisor, Operations
2004 - 2006
GMA TV - 7 Cebu
Acting Executive Producer, ETV
2005 - 2005
Acted as the Executive Producer for 10 Episodes including other national shows.
GMA TV-7 Cebu
Associate Producer, ETV
2003 - 2005
Promoted to Associate Producer / Writer for the TV network
PeopleSupport, Inc.
Peer Trainer, Training Department
2004 - 2004
PeopleSupport, Inc.
eRep, Operations
2003 - 2004
BPO - Business Process Outsourcing
GMA TV - 7 Cebu
Production Assistant, ETV
2002 - 2003
Absorbed as a Production Assistant / Writer for a local TV variety show (ETV Entertainment Television Department)
GMA TV - 7 Cebu
Masscom Intern
2001 - 2002
Masscom Intern (1) - Field Reporter for local TV News Broadcast for Cebu. (NPA News and Public Affairs Department). Masscom Intern (2) - PA and Writer for local TV Variety Show. (ETV...

Education

University of San Jose - Recoletos
BA in Mass Communication major in Broadcast Media
- 2002
University of San Jose - Recoletos
High School Education (Basak Campus)
- 1998
Colegio Del Santo Niño
Elementary Education
- 1994
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
GeminiTolentino
Type
Individual
Member Since
September 2014
Elance URL
Verifications
0
Gemini Tolentino | Elance

Gemini Tolentino