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Genelyn T. | Elance
 
176985602337900
Last Sign-in: Apr 8, 2015

Genelyn T.

appointment setter/customer service representative
   Philippines

Overview

PROFILE: A highly enthusiastic individual with two year’s hands-on experience in call center settings. Customer focused approach and exceptional communication skills. Seeking a Call Center Agent to manage both inbound and outbound calls effectively.
HIGHLIGHTS OF QUALIFICATIONS
• Demonstrated ability to serve as a solid link between customers and businesses
• Hands on experience in performing technical and non technical services
• In depth knowledge of meeting sales expectations and goals
• Fluent in English
SPECIAL CAPABILITIES
•...

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Skills (8)

Tested
*Ability to handle irate customers
can work under pressure
ability to handle stress
quick learner
fluent in English
Excellent verbal and written communication skills.
Answering any queries quickly and efficiently.
Dealing with calls in a highly professional manner

Service Description

PROFESSIONAL EXPERIENCE
VXI Global Solutions: Nov. 2013 - April 2015
Call Center Agent
• Took inbound calls for providing service and product information
• Provided callers with information on internet, home phone and television promotion packages
• Resolved customers’ technical issues over the phone
• Generated tickets for problems that cannot be resolved over the phone
• Made sales calls for soliciting business from new customers
• Up-sold services to existing customers
• Maintained call logs


Koomsky Global Solutions: Feb. 2012 - Jan. 2013
Call Center Agent
• Took outbound calls to sell products
• Setting of appointments


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Overview  |  Job History  |  Resume/C.V.

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Identity
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genelyntampus
Type
Individual
Member Since
April 2015
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Genelyn T. | Elance

Genelyn T.