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Gerald V. | Elance
 
176985602337900
Last Sign-in: May 2, 2014

Gerald V.

Customer Service provided at its finest!
   Philippines
  |   Taytay, Rizal
  |  2:03 pm Local Time

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Overview

Minimum Hourly Rate $5

For almost 8 years of providing quality customer service to some of the biggest names in the IT Industries, I can assure you to give excellent service that your business deserves. I've successfully handled a team of customer service representatives at a young age and have been very familiar representing our company . I enjoy dealing with different kinds of people and venturing into different aspect of the business so i can impart my knowledge and experiences towards the betterment of the organization.

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Portfolio

Tool used in making phone calls

Skills (9)

Tested
Customer Service Test
My Score
avg
Passed
Microsoft Outlook 2010 Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed
English Speaking Test
My Score
avg

Service Description

I am a solutions-oriented person and focus most of my energy in giving what the clients wants and needs. I've worked with very minimal supervision and still was able to deliver quality service on time.

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Employment

Sourcefit Philippines
Case Manager
2009 - 2013
Develops company policies and procedures, plans and strategies for the developing Philippine Office. | Interviews potential applicants and executes New-Hire Onboarding. | Handles schedule of the...
Dell Financial Services
Resolutions Specialist
2008 - 2009
Takes escalation calls | Answers inbound agentsŅ helpdesk questions | Handles cases that needs extensive attention and communicates with other internal departments to provide the best resolution to...
Dell Financial Services
Admin Officer for Other/Support Function
2008 - 2008
Does outbound calls to assure the customerís request has been processed | Requests lifting and reapplying of payment of customersí accounts and/or disposal of their account. | Performs...
Dell Customer Care
Case Manager
2007 - 2008
Takes escalation calls; handles defect cases and provides resolution to it; does outbound call and emails customer to assure resolution to cases. | Manages and oversees the activities of a team of...
Dell Customer Care
Customer Interaction Associate
2007 - 2007
Takes inbound calls; provides order status, issues replacement and/or credit due to missing, wrong or damage products | Does outbound to assure the receipt of their orders/ replacement and/or credit.
Dell Electronics & Accessories Sales
Customer Interaction Associate
2006 - 2007
Takes inbound calls; places order; up-sell and cross-sell items to achieve maximum sales opportunity on a call; provides estimated shift dates of order placed.

Education

Philippine School of Interior Design
Bachelor of Science in Interior Design
2008 - 2009
Polytechnic University of the Philippines
Bachelor in Advertising and Public Relations
2005 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
gerald_villanueva
Type
Individual
Member Since
April 2014
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Gerald V. | Elance

Gerald V.