? Data Entry and Analysis
? Developing templates for operations - Ms Excel (Scorecards, Balanced scorecards, call centre reporting templates, Dashboards etc..)
? Generating basic Service Quality Reports (Hourly, Weekly, Bi-Weekly, Monthly, Quarterly & Yearly).
? Oversee Data Management, transformation and analysis of Contact Centre transaction data
? Review Policies, streamline processes and improvise plans to improve quality standards
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