I have more than 5 years of experience in Customer Service (Phone, Email and Chat). I have handled Escalations - dealing with complex problems and disputes. For 3 years, I have worked as a Travel Specialist - handling customer's complaints, booking reservations, cancel and modify itineraries and reservations, working hand in hand with Hotels, Airlines and Car Rentals to provide solutions to customer's needs and wants,
I am experienced in using in Zopim , Live Chat, Zendesk and Shopify.
Being in the business for several years, I have...