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Gianne C. | Elance
 
176985602337900
Last Sign-in: Feb 25, 2013

Gianne C.

   Philippines
  |   Angeles City, Pampanga

Overview

Minimum Hourly Rate $3


For the last 8 years, I have worked in the BPO industry. I have handled both phone and email support. For my years in handling email, we have developed initiates in handling customer emails and facilitated trainings for the initiatives.
I have also handled reporting tasks analyzing the performance of agents both for phone and email based on CSAT comments from customers.
My main responsibility is ensuring the team that I am handling meets or exceeds the account's metrics through development of action plans.
Currently, I am seeking for...

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Skills (4)

Tested
Call Center Skills
Customer Service
Email
Phone Support

Employment

Iqor Philippines Inc
Operations Supervisor
2012 - 2012
Sutherland Global Services
Senior Team Manager
2006 - 2011

Education

University of the Philippines Baguio
BA Social Sciences
2000 - 2004

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  • 12 months
  • Lifetime
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Identity
Username
giannecruz
Type
Individual
Member Since
February 2013
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Gianne C. | Elance

Gianne C.