Making a Difference by Challenging Teams, Driving Change and Fostering Innovation
Read More »
Six Sigma Black Belt Certified Professional Management and Business Consultant offering more than 20 years of experience in providing specialized objective advice with the aim of maximizing growth and improving business performance. Highly successful in helping define and implement company direction, achieving goals and optimizing bottom line. A seasoned change agent who creates and delivers a clear vision, with very solid record in helping instill team...
Functional Skills and areas of impact include:
Critical thinking | Problem-solving | Change Management
Organizational skills | Creativity: Out-of-the box thinking
Market analysis/research | Cross-functional team management
Professional Experience & Accomplishments
PrimeOne Consulting Inc / WestOutsource BPO
Developed Business Plan for two (2) start-up BPO companies in the Philippines catering to the Small and Medium Medical and High Tech Industry in the US.
Successfully built new strategies for these two companies, yielding an approximately 50% revenue increase.
Transitioned operations from WestOutsource BPO and expanded the business to be profitable by the 5th month of Operation
Developed Business Plan and Model for a local car care business from ground up and expanded the business to be profitable in the 2nd month of operation. The company is now building its franchise model to expand operations nationwide
Successfully negotiated for the local car care company to be sole distributor of an international car care product for the company and have built two mobile waterless operations
Currently also Resource Speaker for People Management Association of the Philippines
S.C. Johnson, ROHQ
Senior Director – Shared Services Asia
Oversaw the successful implementation of three (3) Operational and PE Initiatives covering Finance, Supply Chain and Human Resources.
Was the Global Process Lead for the formulation of a...
Read More »
PrimeOne Consulting Inc/WestOutsource BPO
2014 - Present
• The day to day as well as over-all performance of the company, based on the organization’s strategy
• Implementing company policy as well as strategy direction towards the profitable growth and...
Shared Services - Asia
2013 - 2014
• Provide leadership and management to the business and fully responsible for the day- to-day running of various departments which included Finance, IT, Supply Chain, Customer Services and HR...
Deltek Systems (Philippines) Inc
2010 - 2013
• Build, Transition, and be accountable for the Philippine Delivery Center that included Customer Support Operations (Inbound and Outbound Sales/Marketing and Tech Support), Enterprise Production...
SunPower Philippines, Ltd.
General Manager - Global Shared Services
2006 - 2010
• Manage large multi-year captive outsourcing engagement in the areas of B2C and B2B Customer Service Delivery Management, IT, Contract / Financial Management, HR, Quality and Continuous...
Ingenico International (Philippines), Inc.
Outsourced Services and Support Center Manager
2001 - 2006
• Lead and Manage the Application Development Teams, and other Project Implementation Infrastructure provisioning and sustenance.
• Enabled better alignment of Operations and Sales/Marketing...
Misys International Banking Systems
Configuration and Development Manager
1998 - 2001
• Managing change control and the handling of change orders; configuration management of software code and documentation;
• Overseeing software testing; user and design documentation;
S.F. Naguiat Group of Companies
MIS Manager/Six Sigma Black Belt
1994 - 1997
• The responsibility for the planning, development, implementation, and maintenance of company’s IT initiatives, including the selecting and directing of subordinate and/or dotted line...
Uniwide Sales Group of Companies
1990 - 1993
• Day to day operations of the department providing professional expertise in administrative computing systems and technology.
• Identifying critical business issues and develop workable solutions...
Systems Technology Institute
Computer Programming and Business Systems
1986 - 1988
University of the Philippines
1978 - 1983
Creativity: Out-of-the box thinking
Cross-functional team management