Sep 8, 2012|Other IT & Programming|$0|Completed
May 6, 2012|Technical Support|$0|Completed
Helpdesk Coordination services for Desktop and application support for the users.i.e. outlook issues,internet issues,software deployment,antivirus and patch management,user training etc.
Enterprise Systems Support i.e. Deploying enterprise applications and their regular backups .
Network operations support i.e. dealing with physical data and voice connectivity issues with cabling, switches, routers, PBX etc.
Server Support i.e. Fileserver management, application servers management .
Active directory support i.e. Domain and AD setup , user and groups setup , Rights management, Sites and replication management, DNS, DHCP , troubleshooting.Network planning .
Backup and security services i.e. managing overall data backup and security issues for filer and application servers and workstations.
Vendor account Management services i.e. providing support by keeping track of all the hardware and software for their licensing and gurantee periods.
SLA management for clients data + voice links , and leased equipments and handling annual maintenance contracts with hardware and software vendors.
Maintaining IT Assets inventory.
Project Management services for setting up new IT infrastructure and solutions.
Handling and training Technical support teams at clients end .
Disaster recovery and planning .
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2009 - 2010
FAURECIA ( eigth largest automotive parts manufacturer with a strength of 66,000 employees across the globe and a Group Turnover of 12 billion Euros.)
-Plan , organize ,...