Professional with extensive experience in all aspects of business, management, and technology. Excellent communicator, motivator, and team builder. Outside the box thinker, ambitious, and determined. Excel at startups and managing difficult projects.
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Technology specification, start up planning and implementation, team building / recruiting / hiring, customer retention, contract negotiations, business writing, facilities build out
Development of technical documentation, engineering documents, and training materials.
Proficient with DNS, TCP/IP, SMTP, POP3, DHCP, VPN, T1, ISDN, DSL, cable.
Install, upgrade and support desktops, laptops, servers, LAN / WAN, routers, switches, hubs, modems, CSU/DSU, Windows Server 2000, 2003, SBS, Active Directory, IIS, Windows 95-98 and XP.
Proficient with Microsoft Word, Excel, Access, PowerPoint, Project, Visio, Outlook, MapPoint; security products & firewalls such as Norton, McAfee, AVG, Zone Alarm, Spybot; Peachtree Accounting; Paint Shop Pro.
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Technical Support Analyst
2010 - Present
Provide support to television stations for troubleshooting issues with satellite receivers, receive servers, automation transfer and dubbing stations, show content, and other broadcast media...