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Gerald Mae Racelis | Elance
 
176985602337900
Last Sign-in: Oct 8, 2013

Gerald Mae Racelis

Customer Service Support
   Philippines
  |   North Caloocan, Metro Manila

Overview

Minimum Hourly Rate $3

With almost 10 years of experience in a call center industry made me capable of dealing with all kinds of customers whether they are soft or irate under all settings. This is my specialty to leave customers satisfied. I am skilled at communication with them via e-mail, forum or chat, and comfortable to solve customer's problems by providing those correct responses and support processes that also meets client’s quality attributes.

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Skills (10)

Tested
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg
Passed

Service Description

Hi, I'm Mae and I previously worked as a Technical Support Representative for Sykes Asia, Inc. for almost 8 years and almost 2 years with Convergys. I recently resigned to balance and give more focus on my kids while venturing on home based jobs. The key strengths that I possess for success in this position include, but are not limited to, the following:

• Provide exceptional contributions to customer service for all customers.
• Critical thinker and keen into details
• Team-Player
• Strive for continued excellence
• Excellent communication skills: verbal, written, probing, listening, and reading
• I am a self-starter
• Eager to learn new things.


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Employment

Sykes Asia, Incorporated
Technical Support Representative
2003 - 2011
Handles customer’s problems arising from products supported Provides first-line email and/or forum customer support Accountable for providing a high-level technical response to the customers...

Education

Adamson University
BS Computer Science
1996 - 2000
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
GMR23
Type
Individual
Member Since
October 2013
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Gerald Mae Racelis | Elance

Gerald Mae Racelis