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Gillian Michele N. | Elance
Last Sign-in: Apr 22, 2016

Gillian Michele N.

Excellent Telephone Operator and Administrator
   United Kingdom
  |   London, England
  |  7:12 am Local Time


An Native English speaker based in London, United Kingdom.

Excellent spoken English and a polite, professional manner.

15 years within telephone and office support roles. 3 years' experience providing virtual services to clients.

Experience of working as a Virtual Assistant with UK companies and clients in the USA, Finland, Norway and Australia.

An individual with a neutral British accent and professional telephone manner. Extensively trained as a Telephone/Switchboard Operator.

A confident and hardworking professional with Customer...

Read More »
Feb 26, 2015|Bulk Mailing|Private|Completed
Sep 21, 2014|Virtual Assistant|Private|Completed
Sep 9, 2014|Other - Administrative Support|Private|Working
Jul 11, 2014|Virtual Assistant|Private|Working

View All »


The gold stars indicate that I was given a score of 5 out of 5 for the work completed.
This document confirms that I'm allowed to work with vulnerable people and do not have...
Voice sample to demonstrate my ability to carry out spoken tasks for Telephone Support...
This Google docs spreadsheet was produced for a US client who was looking for an...
This Google docs spreadsheet was completed with multiple entries for an Australian...
This client requested my services as a Virtual Assistant. This role involved contacting...
This letter was written on behalf of someone who had a complaint about the service of a...

Skills (10)

English Speaking Test
My Score
Call handling
Inbound/Outbound calls

Service Description

Industry experience:

Medical / UK National Health Service ( NHS)
UK Government / Local Authority/ Housing repairs.
Shipping Clerk/Shopper for clients
Beauty and Hair industry.
Social Services.
Not for profit/ charitable sectors.
Performing Arts (including 20 years' experience within the Gospel music industry).


-Handling a high volume of inbound & outbound calls
-Following a script whilst on the phone.
-Interacting with both professionals and general members of the public.
-Engaging in 3 way/conference calls with customers and translators.
-Handling complaints and complex queries.
-Switchboard / Telephone Operator duties (experience with using 12 switchboards)
-Help desk and Front Desk duties.
-Acting Supervisor duties.
-Handling difficult and challenging customers.

-General Administration/ Office support (using fax, printing, copier and scanning machines)

- Usability testing websites
- Using Kindle Fire tablet device
- Taking pictures using a smart phone
- Sending text messages

-Using CRM databases.
-Online research; using search engines
-Online chat/ Instant Messenger / Social Networking
-Typing 30 wpm
-Data Entry
-Handling email
-Setting Appointments
-Using Skype.

- Using Ebay, Amazon and shopping sites.

-Posting job ads and basic marketing.
-Screening CV/ Resumes from job applicants.
-Participating in Market Research projects- face to face and on-line.
-Using Microsoft and Google Docs applications.
-Converting documents online
-Using Open Office...

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Secrets Nail bar- London, UK
Company Administrator
2013 - Present
Managing the Admin and Recruitment department for an up and coming Nail and Hairdressing salon. Creating and updating the company website. Liaising with the company director and discussing...
Private clients
On-line English Tutor (Home based)
2012 - Present
Teaching English to international students/foreign speakers via Skype and the telephone on a casual basis. Encouraging role play scenarios to help with confidence. Providing assistance for job...
Various clients via freelancing sites.
Virtual Assistant, Call Handling and Admin.
2012 - 2014
Various telephone support and office support tasks for clients based in UK, US, Finland and Australia. Acting as a contact person to U.S students seeking work opportunities in London, UK,...
Various music contracts
Singer/ Song writer
1994 - 2014
20 years experience as a Gospel singer and song writer. Performing in various TV, Radio and live/ stage performances. Session singer in recording studios. Some experience in running singing...
( Career break)
2011 - 2011
*Career break*
Ryancare Fostering. East London, UK.
Foster Care Support Worker
2009 - 2010
Assisted Foster Carers with safeguarding children (aged 12 weeks to 5 years old) in their home environment. Provided emotional and practical support to children who presented challenging...
Vangent. London, United Kingdom.
Customer Service Advisor (emergency out of hours)
2009 - 2010
Handling a high volume of inbound calls using a Mitel phone system at a 24 hour emergency contact office for the U.K Government. Nominated as one of the main Outbound Call Advisors: duties...
Private clients
Freelance Administrator
2009 - 2009
Organised home based projects via the internet using search engines and Microsoft Word. Provided general marketing for client with an interest in Youth work and Performing Arts events.
Health Informatics Service and R.I.O Team. UK
IT Help desk Support Administrator
2008 - 2008
Provided technical support to local Primary Care trusts and hospitals. Operated a Mitel phone system & received a high volume of calls, voicemails and emails. Recorded data using 'Assyst' and...
Chase Farm Hospital NHS Trust. UK
NHS Switchboard Operator
2002 - 2008
Provided phone support for the UK National Health Service (NHS). Hired for several contracts between 2002 and 2008 to help with an increased workload. Handled calls for a fast paced, 24 hour...


Ryancare Fostering, London, U.K
Foster Care Support Worker training
Sir George Monoux College, London U.K.
A level Performing Arts ( passed with Grade B)
George Mitchell School. (High school) London, U.K
7 GCSE'S/ High school equivilant. Grades A- D
Overview  |  Job History  |  Portfolio  |  Resume/C.V.


Customer Services
telephone handling
call handling
front desk.
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Per Client
Member Since
March 2012
Elance URL
Gillian Michele N. | Elance

Gillian Michele N.