Feb 26, 2015|Bulk Mailing|Private|Completed
Sep 21, 2014|Virtual Assistant|Private|Completed
Sep 9, 2014|Other - Administrative Support|Private|Working
Jul 11, 2014|Virtual Assistant|Private|Working
Medical / UK National Health Service ( NHS)
UK Government / Local Authority/ Housing repairs.
Shipping Clerk/Shopper for clients
Beauty and Hair industry.
Not for profit/ charitable sectors.
Performing Arts (including 20 years' experience within the Gospel music industry).
-Handling a high volume of inbound & outbound calls
-Following a script whilst on the phone.
-Interacting with both professionals and general members of the public.
-Engaging in 3 way/conference calls with customers and translators.
-Handling complaints and complex queries.
-Switchboard / Telephone Operator duties (experience with using 12 switchboards)
-Help desk and Front Desk duties.
-Acting Supervisor duties.
-Handling difficult and challenging customers.
-General Administration/ Office support (using fax, printing, copier and scanning machines)
- Usability testing websites
- Using Kindle Fire tablet device
- Taking pictures using a smart phone
- Sending text messages
-Using CRM databases.
-Online research; using search engines
-Online chat/ Instant Messenger / Social Networking
-Typing 30 wpm
- Using Ebay, Amazon and shopping sites.
-Posting job ads and basic marketing.
-Screening CV/ Resumes from job applicants.
-Participating in Market Research projects- face to face and on-line.
-Using Microsoft and Google Docs applications.
-Converting documents online
-Using Open Office...
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Various clients via freelancing sites.
Virtual Assistant, Call Handling and Admin.
2012 - 2014
Various telephone support and office support tasks for clients based in UK, US, Finland and Australia.
Acting as a contact person to U.S students seeking work opportunities in London, UK,...