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Godofredo II T. | Elance
 
176985602337900
Last Sign-in: Nov 7, 2013

Godofredo II T.

Always strive to be the best.
   Philippines
  |   Bacolod City, Negros Occidental
  |  3:53 am Local Time

Verified Freelancer

Godofredo II T.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I used to work in a BPO company for 6years. 1.5years as a customer support for Sprint a mobile carrier in the US. 4.5years as a Tier2 Technical Support for Time Warner Cable which is an ISP also in US. Working in a BDO company for 6 years gave me an advantage among other applicants since I got exposed in some admin tasks like creating our team dashboard, coaching agents who has difficulty with their metrics and taking escalation calls . I've been recognized also several times as top agent on both companies I worked.

I also did a part-time...

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Portfolio

some of the scanned certificate I got from my previous employers
just a screenshot of my computer specs
just a screenshot of my Speedtest
just a screenshot of my typing speed test

Skills (8)

Tested
Customer Service Test
My Score
avg
Passed
Microsoft Word 2007 Test
My Score
avg

Service Description

I am fluent in English and multi-skilled.

I can do in-depth troubleshooting of your internet and computer related issue. I am also knowledgeable with mobile devices and its different operating systems. I am also very good with customer service and can handle escalated issue.

I am excellent with Microsoft Office especially with Excel, I am confident doing vlookup, creating formulas and filtering.

I am also knowledgeable with some CRM softwares like Citrix and Remedy. I am also well verse with Zendesk.

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Employment

Convergys Philippines (Time Warner Cable)
Senior Customer Service Associate
2009 - 2013
I was with Tier 2 (National Help Desk) of Time Warner Cable for 4.5years with Convergys. I've been awarded several times as a top agent base on our scorecard. I've got promoted as a Senior...
TeleTech Holdings Inc. (Sprint)
Subject Matter Expert
2007 - 2008
I was an agent until December then the following month I got promoted as a Subject Matter Expert due to my outstanding performance as an agent. Describe Handset Features Explain Rate Plans ...

Education

University of St. La Salle
B.S. Management Accounting
2003 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

chat
email
customer service
technical support
zendesk
isp
telecom
filipino
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Identity
Username
godotanjr
Type
Individual
Member Since
September 2013
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Godofredo II T. | Elance

Godofredo II T.