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Gonçalo M. | Elance
 
176985602337900
Last Sign-in: Oct 10, 2014

Gonçalo M.

CRM Specialist / Data Analyst
   Portugal
  |   Lisbon, Lisbon

Overview

I am energetic, curious, determined and mindful person. I have a strong team spirit, my basketball practice helped achieve that. My academic background is Statistics, Operations Research, Programming and Marketing.
I'm used to work in a multinational environment.

All my career has been in the financial services sector at BNP Paribas group mainly in CRM, which gave me the knowledge to develop a complete CRM strategy, namely:
CRM Tools Management, Datawarehousing, Sales Pipeline Optimisation, Customer Intelligence, Predictive Modeling, etc....

Read More »

Skills (10)

Tested
Data Mining
My Score
avg
Passed
VBA
My Score
avg
Passed

Employment

BNP Paribas Personal Finance
CRM Customer Intelligence
2010 - Present
Predictive Modelling; Customer Segmentation Management; Customer Reporting Management; Portfolio Studies Management; Datawarehouse Management;
BNP Paribas Personal Finance
CRM Campaign Manager
2005 - 2009
Campaign & Follow-Up Management; Multichannel Tools Management; Multichannel Tools Implementation Project Member; CRM Tools Management; Client Satisfaction team member.
BNP Paribas Personal Finance
Internal Auditor
2003 - 2005
Internal Audit team member; Fraud Detection Management; Fraud Statistics Management;

Education

Winning Management School
Project Management
-
ProPeople
Time Management
-
CDRH Consultants Associates
Initial Pedagogical Training for Trainers
-
Faculty of Sciences - University of Lisbon
Degree Applied Mathematics to Operations Research
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Instituto Superior Ciências do Trabalho e Empresa
Post Graduation in Relational Marketing
-
International Faculty for Executives
Internal Audit in Risk Management and Corporate Go
-
SAS Portugal
SAS Programming III
-
Actuarial Training Institute
Excel Programming
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
goncalonunomarques
Type
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Member Since
October 2014
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Gonçalo M. | Elance

Gonçalo M.