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Stephen Dangazo | Elance
 
176985602337900
Last Sign-in: Aug 31, 2014

Stephen Dangazo

Experienced Call Center Agent for 6 years
   Philippines

Overview

Minimum Hourly Rate $4

I've been a Customer Service Representative for AT&T, Verizon and Sprint. A Technical Service Representative for eBay, and HP. All throughout those years, I've developed and even mastered essential skills that helped me meet and exceed the performance metrics that each company imposed. I've efficiently learned how to deliver exceptional customer service experience; how to completely resolve customers issues in a timely manner; and how to ultimately represent the desire of these companies to express how they value their customers and...

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Portfolio

This blog will chronicles my life's timeline like major events in my life. It will...

Skills (10)

Tested
English Sentence Structure
My Score
avg
Passed

Service Description

I'm extremely confident that I can handle any job tasked to me because though I'm a novice but my skills are definitely not. If there's one most important skill that I've developed throughout my professional life it would probably be the skill to ensure that I'm not only achieving expectation but rather far exceeding it.

I've worked in the BPO industry for six years and I've supported several clients that ranges from the largest Telco in the US to the biggest online marketplace in the world as a Customer Service Specialist and a Technical Support Representative that resolved customer's issue and provided superb customer service through voice, chat and e-mail. Therefore, if you are looking for someone to take care of your customer, I am the right person for that job.

Writing is perpetually my passion. I've been the Editor-in-Chief in our school paper from grade school to college, and I've worked as a part-time journalist in local newspapers in Cebu, and Cagayan de Oro City so I can handle your communication and correspondence quite competently.

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Employment

ePerformax
Customer Service Specialist
2013 - 2014
I was a Community Support Specialist for eBay United States and Canada. I was responsible for resolving community issues like member to member transaction disputes for both buyers and sellers, and...
Teletech
Customer Service Representative
2009 - 2012
My primary responsibility was to ensure customers for HP Home and Home Office Store are happy and satisfied with the service and products that Hewlett Packard offers. So I was responsible of...
Convergys
Customer Service Specialist
2008 - 2009
My responsibility was ultimately providing great customer service experience for Sprint subscribers which would consist of discussing the best plan subscription for them and up-selling premium...

Education

Bukidnon State University
B.S Business Management
2003 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Call Center agent
Customer Service Representative
blog writing
data entry
Virtual Assistant
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Identity
Username
griffdangazo
Type
Individual
Member Since
August 2014
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Stephen Dangazo | Elance

Stephen Dangazo