Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Aaron G. | Elance
 
176985602337900
Last Sign-in: Oct 3, 2014

Aaron G.

   United States
  |   Franklin, TN

Overview

SUMMARY:
17-year career in the call center environment providing dedicated management/leadership,
excellent customer service, top-level computer technical support and advanced sales
attainment for major national corporations. Expert project management experience and
organization skills with proven business acumen. Strong background in building peer-to-
peer relationships.

Specialties: accounts receivable, business development, call centers, customer support, database administration, disaster recovery planning, DSL, frame relay, LAN,...

Read More »

Skills (10)

Tested
Cloud Computing
Data Center
Sales
Salesforce.com
Disaster Recovery
VoIP
Call Center Development
Call Centers
Business Development
Troubleshooting

Employment

naviHealth, Inc.
Senior Call Center Manager
2013 - Present
Implementation of Call Center Metrics, Tools, Programs and Representatives. Project Management and cross training of Nurses and Coordinators. Incontact virtual cloud phone system implementation.
The Nexus Group, Inc.
Inside Sales /Client Care Manager
2011 - 2013
Trusted Advisor for technology infrastucture products and services. DR/BC Suites Planning; Cloud Computing, Bare Metal Restore Backup, Data Center Services, Digitized Telephony-VOIP s well as...
CompNation
Sales Engineer Manager
2010 - 2011
I.T.
Medco
Operations Manager
2008 - 2009
OPERATIONS MANAGER Managed daily AHT, Call Volume, and Statistical reporting Independently managed the Nashville Medco Call Center Responsible for leading reporting duties with goverment and...
INET STRATEGY, INC
SALES AND MARKETING DIRECTOR
2007 - 2008
Directed the Sales and Marketing Departments Created and promoted fresh campaigns to launch wide varieties of services Exceeded sales goals every month Designed sales strategies to...
AMERICAN HOME PATIENT
CALL CENTER MANAGER
2006 - 2007
Managed 5 Departmental Supervisors, 50 reps Implemented new sales strategies increasing revenue 50% Created key performance indicators for all call center departments Executed electronic...
Verizon Wireless
ASSOC DIRECTOR
2003 - 2006
Corporate Division, May 2004 "Winner of HYPE award July/August" Best in Class Offline/Wire line Division, January 2004 Corporate Division, November 2003 Customer Care Division, October 2003...
DELL COMPUTER INCORPORATED
SENIOR LARGE OPPORTUNITY MANAGER
2000 - 2001
Closed and Transitioned Large Multimillion Dollar Accounts to the Alliance Division Consulted with large corporations with infrastructure support to meet present and future business needs...
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
groleau23
Type
Individual
Member Since
October 2014
Elance URL
Verifications
0
Aaron G. | Elance

Aaron G.