Provide assistance for customers with special billing requests.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Receive payment and record receipts for services.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers and public.
File and maintain records.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Schedule appointments, and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
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West Coporation Call Center
Gas Call Agent
2010 - 2010
Responsible for various incoming and outgoing
calls from numerous clients in accordance with established policies,
procedures, and quality standards, as well as any federal laws and regulations...
SwitchOpeater and Customer Service Clerk
1998 - 2009
â€¢Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
â€¢Answer simple questions about clients' businesses, using...
Lamar University Telecommunications
1997 - 1998
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, and/or...
City Of Beaumont Street & Drainage
Clerical Assistant/Data Entry Clerk
1997 - 1997
•Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
•Answer simple questions about clients' businesses, using reference...