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Karen L. | Elance
 
176985602337900
Last Sign-in: Jan 9, 2011

Karen L.

Easy Leaner
   United States
  |   Beaumont, TX

Overview

Minimum Hourly Rate $7

Strong customer service skills; diplomatic and patient.

Organized; good at following through

Flexible; able and willing to learn new things.

Professional in appearance and work attitude.

Clerical skills;typing. ten key,data entry and phone systems

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Skills (4)

Tested
Telephone Etiquette Certification
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed

Service Description

Provide assistance for customers with special billing requests.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Receive payment and record receipts for services.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers and public.
File and maintain records.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Schedule appointments, and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

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Employment

West Coporation Call Center
Gas Call Agent
2010 - 2010
Responsible for various incoming and outgoing calls from numerous clients in accordance with established policies, procedures, and quality standards, as well as any federal laws and regulations...
Christus Hosptial
SwitchOpeater and Customer Service Clerk
1998 - 2009
•Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. •Answer simple questions about clients' businesses, using...
Lamar University Telecommunications
Administrative Assist/Operator
1997 - 1998
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Suggest and check alternate spellings, locations, and/or...
City Of Beaumont Street & Drainage
Clerical Assistant/Data Entry Clerk
1997 - 1997
•Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. •Answer simple questions about clients' businesses, using reference...

Education

Lamar Institute of Technology
Microcomputer Application
1993 - 2000
Overview  |  Job History  |  Resume/C.V.

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Easing
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Identity
Username
growthflo96
Type
Individual
Member Since
July 2009
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Karen L. | Elance

Karen L.