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Glaiza S. | Elance
 
176985602337900
Last Sign-in: Aug 10, 2015

Glaiza S.

Call Center Professional, Expert Telemarketer
   Philippines
  |   Cebu City, Cebu
  |  4:49 pm Local Time

Overview

Minimum Hourly Rate $9

I am a hardworking, ambitious and passionate candidate with extensive
experience in Customer Service and Sales. I am excellent customer experience
oriented which means that I go out of my way to ensure that I am well
equipped with the proper product knowledge and the right communication
skills to be able to serve customers to their satisfaction. I have
excellent organization, multitasking, time management, problem solving
and negotiation skills. I have been valuably exposed to different
personalities and cultures and have developed the...

Read More »

Portfolio

Skills (10)

Tested
Consultative Sales approach
survey
telesales
appointment setting
5+ years experience in the call center industry
Can wotk with less supervision
live transfer

Service Description

a hardworking, ambitious and passionate candidate with extensive
experience in Customer Service and Sales. I am excellent customer experience
oriented which means that I go out of my way to ensure that I am well
equipped with the proper product knowledge and the right communication
skills to be able to serve customers to their satisfaction. I have
excellent organization, multitasking, time management, problem solving
and negotiation skills. I have been valuably exposed to different
personalities and cultures and have developed the right skill in
dealing with all kinds of customers for me to be able to address their
concerns. I have solid computer navigation skills from Microsoft
Office, the Internet and several e-mail servers. I am process and
solutions-oriented during crisis situations and I always take the
initiative to evaluate current practices that may be streamlined for
better effectivity and efficiency. I have effective multilingual
communication, social intelligence and stress management skills.

I am very much willing to use all of these skills to effectively
fulfill tasks that will be required from me at any job that suits my
profile. Given my drive for excellence, I would like to be part of a
fast growing company where I will surely prove myself to be an asset.

Read More »

Employment

American Insurance Company
Appointment Setter/ Lead generator
2013 - 2013
Cold call using the auto dialer and set appointments for Final Expense Insurance and/or Burial Insurance. Qualify each lead by asking series of questions provided, and if qualified, will dispose...
JP MPRGAN CHASE BANK
Financial Service Adivsor
2010 - 2011
handles customer's financial inquiries about their auto loan status. Does account maintenance, sending documents through fax request, processes payments over the phone, processed customer's title...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

service
sales
marketing
phone
voice
customer service
appointment setting
lead generation
insurance
real estate
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  • 12 months
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Identity
Username
gsaran01
Type
Individual
Member Since
April 2011
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Glaiza S. | Elance

Glaiza S.