Critical attention to detail in your written communications is essential to avoid subliminal negative impressions in the minds of your customers. If there is an error or a less-than-clear message, don't you want it corrected? Fast turn-around on your work will save you money and time.
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Jul 23, 2015|E-books and Blogs|Private|Completed
E-mail quality control and executive customer service for a Top 50 U.S. retailer drew praise from customers and repeat assignments from senior executives. When customer complaints penetrated all the lower-level filters and reached the desk of a senior executive, they were directed to me for personal handling, rather than to national call centers. Working without oversight on complaint resolution allowed me to satisfy a disgruntled customer quickly, and it freed the senior executives from worrying whether a complaint might backfire.
One of my personal blogs (over 7,500 blogposts since 2007) attracted over 1,300,000 page-views. A second (with limited readership (Special Education Advocacy)) provided helpful information and resources to parents of children with special needs.
As a former student of Latin, German and Russian, one natural habit is to pay close attention to language. Grammatical, spelling and punctuation errors do not pass unnoticed. My Midwestern roots are the basis for solid communication skills - clear, concise, accurate and without fluff.
Two quotes attributed to former editor at The New Yorker resonate strongly with me. "She once found four errors in a three-word sentence" and "She could find an error on a Stop sign". Why do I like these? Because they could be said about me!
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