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Harold Lee S. | Elance
 
176985602337900
Last Sign-in: Aug 19, 2015

Harold Lee S.

Customer Service Expert | Zendesk | Chat | Email
   Philippines
  |   Mandaue, Mandaue
  |  9:49 pm Local Time

Overview

Minimum Hourly Rate $5

I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat & LivePerson Chat Platform for 5 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary.

Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is always to provide extreme quality and great assistance with them.

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Portfolio

LivePerson - is a publicly held online marketing, web analytics, and expert advice...
http://solutions.liveperson.com/training/agent_tour/
ZenDesk - is a customer support/help desk product. Its features include email ticket...
http://www.zendesk.com/
ZaZaCHAT - Live Chat for Live Help and Live Support software offered to webmasters. It...
http://www.zazachat.com/
ZenDesk - is a customer support/help desk product. Its features include email ticket...
http://www.zendesk.com/
ClickAndChat’s Live Chat Software enables businesses to increase sales and improve...
http://www.clickandchat.com/
ClickAndChat’s Live Chat Operator Basic Service enables businesses to increase sales...
http://www.clickandchat.com/

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Computer Skills
Helpdesk
Operations Management
Time Management
English
Management Skills
Microsoft Expression Studio

Service Description

As a Chat Support agent for 5 years, I was able to offer my excellent experience in doing customer service satisfaction. Handle multiple customers through chats online, with good average handling and response time. I've also supported customers with my Technical knowledge in Voice Over Internet Protocol ( VOIP ), trouble shoot their issues and achieve customer's expectation.

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Employment

Kudo Support Incorporated
Supervisor ( Chat Based )
2010 - 2012
* The one who assist in overall monitoring of agent's performance . * Monitoring of Real Time Queue and handle Tier 1 or Escalation Tier 2 chats through use of dummy accounts, especially when...
LiveChatService Incorporated
Escalation Tier 2 ( Chat Support )
2008 - 2010
* The one who accepts all unresolved chats from Tier 1 and escalate it through the client by using the Second Tier Support ( STS ) Tickets. * Processing replacement for defective units and sending...
LiveChatService Incorporated
Tier 1 Agent ( Chat Support )
2008 - 2008
* The one who resolves customer concern, Billing or Technical issue. * Canceling order that has been requested by the customers. * Escalating chats to Escalation Tier 2 when customer is requesting...

Education

University of Cebu Lapu-lapu & Mandaue
Bachelor of Science in Computer Science
2003 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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halindajao
Type
Individual
Member Since
December 2012
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Harold Lee S. | Elance

Harold Lee S.