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Hannah Marie C. | Elance
 
176985602337900
Last Sign-in: Jan 6, 2016

Hannah Marie C.

Customer Service/Virtual Assistant/Data Entry
   Philippines
  |   Bacoor, Cavite
  |  1:28 pm Local Time

Overview

Minimum Hourly Rate $7

Before I started to work from home, I used to be a customer service representative for more than five years, from basic to complex. I am efficient, dependable, and had great work ethics. I want to expand my knowledge and skills through service giving me the edge in my future endeavors.

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Skills (10)

Tested

Service Description

- Customer Service
- Virtual Assistant
- Email Handling
- Order Processing
- Chat Support
- Data Entry
- Web Research


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Employment

BeyondBasick(online apparel store) - Upwork
Customer Service Manager/VA
2014 - 2015
- Order processing, managing and fulfilling orders on time. - Makes follow ups to suppliers by calling and emailing. - Payment processing and refunds via PayPal and Shopify. - Email handling,...
TalkTo Mobile Application - Upwork
Communications Assistant
2012 - 2014
- Customers will ask questions, makes reservations or appointments, etc., via TalkTo mobile app then I'll relay the inquiry on customer's behalf and answer via chat on same platform. - Customer...
GE Money Servicing Philippines
Finance Process Associate/Echat/Service-to-Sales
2008 - 2011
-Specialized on Retail Consumer Finance -Point of Contact (Time Out System) -Account handling (Billing, Collections, Retention and Service to Sales) -Pioneer batch for eChat (online assistance)
Los Angeles Times - APAC Customer Services Inc.
Customer Service/Billing and Retention Specialist
2006 - 2008
- Able to take customer service complaints. - Processing new accounts. - Handling billing concerns, supervisory calls, and account retention. - Payment processing. - Does peer-to-peer coaching.

Education

De La Salle University - Dasmariņas
Bachelor of Science in Computer Science
2001 - 2006
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
hannah_cruz
Type
Individual
Member Since
May 2013
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Hannah Marie C. | Elance

Hannah Marie C.