“Thank you for sharing your honest feedback with us, and not simply cancelling the project with no explanation. I feel bad that we were not able to connect online with you for a short, direct communication. My team manages a large number of projects each month and our clients don't usually have a problem in scheduling a Skype call with us, however I do understand your schedule made it difficult. I know a 15 minute Skype call would have helped me understand exactly what you needed to communicate to my team.
If you are ever interested in giving another try with us in the future, I can assure you it will be a better experience for everyone involved. My team takes a large amount of pride in the quality of their work. We always see the project through until our client is very happy with the result, whatever it takes. You will notice our other comments on elance and oDesk show a lot of comments from happy clients. Perhaps you might become one in the future :)
Again, thank you sincerely for your honest feedback. It will help us make sure this never happens again.
It was always a pleasure working with you - have an outstanding week!
Hari Om Web Design Team”