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Hasmik Atoyan | Elance
 
176985602337900
Last Sign-in: Jun 18, 2013

Hasmik Atoyan

User experience and usability practitioner
   Canada
  |   Montreal, QC

Overview

Minimum Hourly Rate $54

I am Human Factors Engineer (UX, usability, interaction design) with 9 years experience. My expertise is in: user research, system evaluation through usability tests and guidelines, gathering user-centred requirements through user observations in the field.

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Portfolio

I conducted usability tests for competitive websites and the prototype. Participated in...

Skills (8)

Tested
Wireframes and prototyping
Requirements gathering
Usability evaluation and improvement
User observation
Task analysis and UI design
User-centred design
Personas
User needs analysis

Service Description

I have conducted user observations and interviews with more then 150 users, elicited, analyzed, and validated business requirements, as well as evaluated and modified user interface and processes. This, along with and my multidisciplinary educational background (human factors, applied programming, physics), helped improve task performance time, reduced the number of user errors.

The techniques I frequently use are usability tests, user observation in the field, interviews with users and stakeholders, heuristic evaluation, heuristic evaluation of websites, user-centered requirements gathering and validation through simulations. The used techniques help to deliver products, which are easy to use, consistent with end users’ expectations and business goals.


Selected achievements:
- Redesigned RBC (Royal Bank Canada) mortgage applications system: reduced the number of screens from 50 to 2 by focusing on information necessary for decision-making.
- Gathered and validated business requirements, guided the interface design of online Insurance websites Insurance Hunter, Merlin Insurance. Helped to ensure seamless user experience and high conversion rate.
- Optimized the RBC application “Client Action Request Tool” by reducing the number of
screens from 6 to 2.
- Helped to reduce number of flight reservation steps by 30% through user observation, usability tests and heuristic evaluation (For Aeroplan Call Centre).
- Derived and validated human factors (user-centred)...

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Employment

Cognitive Group Inc.
User experience/usability freelance consultant
2012 - Present
Gather and validate business requirements. Evaluate the current state of the system and provide practical recommendations to optimise the user performance. Work close with cross-functional teams,...
Aeroplan
User Experience and Usability Specialist
2012 - 2013
Validate business requirements through usability tests. Perform usability evaluation through usability heuristics and competitive reviews.
Cognitive Group Inc.
Usability/Human Factors Consultant
2009 - 2012
Gather business requirements, perform task analysis and interviews with users and stakeholders. Validate requirements through prototyping and usability tests. Evaluate and provide practical...
CAE Inc.
Human Factors Consultant
2008 - 2009
Conducted interviews and evaluation sessions with shipboard officers. Analysed and defined human factors requirements which are well adapted to user needs, as well as consistent with military...

Education

University of Montreal
Certificate in Applied Programming
-
Yerevan State University, Armenia
B.Sc. in Physics
-
École Polytechnique of Montreal, Canada
Masters degree in Human Factors Engineering
-

Keywords

Usability tests
User observations in the field
User research
User-centred design
Web Usability
Gather user-centered requirements
Interaction design
User experience improvement
Implementation of usability guidelines.
My Snapshot
Design & Multimedia
1
Elance Level
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Identity
Username
hatoyan
Type
Individual
Member Since
May 2013
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Hasmik Atoyan | Elance

Hasmik Atoyan