Over seven years of experience as an administrative professional. Fifteen years of customer service and sales experience. Outstanding communication skills. Excellent attention to detail; very well organized. Listen attentively; solve problems creatively. Skilled at writing clearly, concisely and with correct grammar. Polished, professional company representative. Unwavering commitment to client service with the ability to build rapport. Technical proficiency in MS Word, Outlook, Adobe, Excel, and PowerPoint.
Buena Vista University
Bachelor of Arts
2010 - Present
Manage all litigated and appraisal files.
Negotiate settlements with attorneys and insurance adjusters.
Research caselaw and state and federal regulations.
Draft and file mechanic’s liens and estate claims.
Prepare answers to discovery requests.
Prepare arbitration contentions.
Prepare subpoena productions.
Author training program for insurance adjusters regarding biohazard remediation.
Coman & Anderson, P.C.
2004 - 2011
Provide support to two litigation attorneys in the areas of commercial litigation, bankruptcy and employment law.
Research federal and state court rules and public records.
Draft pleadings, declarations, and memoranda of law.
•Assist with trial preparation- index exhibits, organize witness files, and assist with depositions.
Manage pleadings, docketing, and subpoena production.
File pleadings using the CM/ECF (Case Management/Electronic Case Filing) system.
Monthly timekeeping for two attorneys.
Prepare monthly case reports for a large client on all open/closed cases.
File maintenance and various clerical duties.
Coordinate new client engagements, including gathering client information, client interview, opening new client file and matter, and obtaining client retainer.
Liaison between attorneys and clients.
Coordinate depositions with witnesses and court reporters.
Manage daily calendar for two attorneys.
Futterman & Howard
2004 - 2004
Provided support to litigation attorneys for a complex qui tam action brought under the False Claims Act that received national media attention.
Assisted with indexing over four thousand complex and technical exhibits.
Prepared detailed joint exhibits and objections spreadsheets.
Assisted with trial preparation.
Detailed document review and analysis. Assisted with managing four million documents. Coded documents for database.
Estee Lauder Companies
1999 - 2004
Direct human resource functions including: recruiting, hiring practices, training, and staff development.
Maintained successful succession plan, sole recruiter for 10-12 positions; placed and trained staff for two new store openings.
Implemented weekly performance initiatives; prepared and administered annual performance reviews.
Trained two Assistant Store Managers to perform all aspects of store operations, which led to their promotions to Store Manager.
Accountable for upholding and educating staff on corporate policies and procedures.
Supervised and scheduled job assignments for retail sales force.