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Helen Antoniette C. | Elance
 
176985602337900
Last Sign-in: Oct 20, 2012

Helen Antoniette C.

Customer Service | Executive Assistant | P.Manager
   Philippines
  |   Cagayan de Oro City, Misamis Oriental
  |  4:56 am Local Time

Overview

Minimum Hourly Rate $5

Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences.

Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

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Oct 18, 2012|Technical Support|$0|Completed
Oct 18, 2012|Customer Service|$0|Working
Jul 6, 2012|Customer Service|$0|Completed
Jun 23, 2012|Customer Service|$0|Completed

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Skills (7)

Tested
Customer Service
Internet Marketing
Social Media Marketing
Computer Skills
Appointment setting
admin tasks
phone ettiquete

Service Description

As an Executive Assistant:
• Managed CEO’s day to day tasks which include monitoring emails, voicemails, text messages and calendar activities on a daily basis.
• Worked as business receptionist by handing inbound calls from personal to business contacts.
• Helped with outbound campaigns for restaurant and campaign events.

As a Project Manager:
• Coordinated with online and offline staff of different departments to successfully finish the projects.
• Ran reports and created benchmarks for successful output of deliverables.
• Managed setup of new business partnership with an affiliate by creating training manuals, staff recruitment, content development and marketing presentations.


Customer Service & Lead Generation:
Handled various customer relationship roles: Service, Support, and Sales. Worked for Fortune 500 accounts such as Time Warner, HP, and Vonage. Trained to achieve a high level of efficiency while keeping call quality consistently high. Experienced in high-volume, stressful, and confidential accounts.

Achievements:
• Consistent high call quality (QA) scores, with quarterly recognition from operations.
• High Customer Satisfaction (CSAT) survey results.
• High sales recognition, won 3rd overall for the entire site.

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Employment

Smart Bites To Go
Executive Assistant | Project Manager
2012 - 2012
Various BPO Companies
Customer Service | Lead Generator
2007 - 2012

Education

Cagayan de Oro College
Bachelor of Arts in English Language
2004 - 2008
Naga National High School
High School Diploma
2000 - 2004

Keywords

Customer Services
Sales
Technical
Admin
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
hchou22
Type
Individual
Member Since
May 2012
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Helen Antoniette C. | Elance

Helen Antoniette C.