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Heathr R. | Elance
 
176985602337900
Last Sign-in: Jul 20, 2013

Heathr R.

Independent and Self-Motivated
   United States
  |   Glendale, AZ
  |  5:19 pm Local Time

Overview

Minimum Hourly Rate $9

Over the years, I have accumulated many office and administrative skills. I developed exceptional customer service skills in the five years I spent in a call center handling billing, orders, and technical support. I also developed great listening skills, the ability to document, and my fast accurate typing speed of 65 words per minute. I also became an expert at using a PC and the various software programs that were needed. I also have spent five years doing customer service work in an office. I handled, billing, accounts payable, accounts...

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Skills (10)

Tested
Customer Service Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Computer Skills Test
My Score
avg
Passed

Service Description

I am an expert in many areas of customer service and office assisting. I spent 8 years of my work history as a customer service representative in a call center environment. I have worked with pharmacy benefits, cell phone tech support, order processing and account services. In these positions, I developed my typing and data entry skills as well as listening and problem solving. For the last five years, I have had the opportunity to develop management skills and learned to research and meet deadlines without supervision. With the last company I worked for, I was given two promotions. Without prior experience in billing and transportation permits, I single-handedly created and maintained two different positions. I set up and maintained the billing department for the brokerage division without supervision or direction. When promoted to a new position created by upper management, I was responsible for keeping a trucking fleet of 100+ trucks and trailers legal. This included keeping permits legal, answering questions about freight and location of Dept of Defense explosives loads, and researching and applying for any new transportation permits. As my first accomplishment in this position, I research, applied for, and obtained international explosives transport permits allowing the company to transport Dept of Defense explosives through Canada. And, with no prior experience in this area. I am very capable and easily learn any new task sent my way.

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Overview  |  Job History  |  Resume/C.V.

Keywords

transcription
billing
data entry
CSR
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Identity
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Heathrkat
Type
Individual
Member Since
February 2011
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Heathr R. | Elance

Heathr R.