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Helena Gabric | Elance
 
176985602337900
Last Sign-in: Jul 9, 2014

Helena Gabric

Professional IT Business Analyst
   Croatia (Hrvatska)
  |   Zagreb, Zagreb

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Overview

Minimum Hourly Rate $16

Professional IT Business Analyst currently working in Croatia, native English speaker, very goal oriented, detailed and organized. I am looking for part-time online work that can be done at home for additional income in the areas of data entry, administrative work, preparation of PowerPoint presentations and Excel data, preparing Word documents or proofreading documentation (English), internet research or email handling. Over 20+ years of work experience in business, management, communications, IT and technical areas. Highly motivated to...

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Jul 7, 2014|Presentation Formatting|Private|Working
Jun 25, 2014|Other - Administrative Support|Private|Working
Mar 12, 2013|Other - Administrative Support|Private|Completed
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5.0
Feb 26, 2013|Other - Administrative Support|Private|Working

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Skills (10)

Tested
Data Modeling
English
Microsoft Word
Computer Skills
Email
General Office Skills
Knowledge of Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft PowerPoint 2007 Test
My Score
avg
Microsoft PowerPoint 2010 Test
My Score
avg
Time Management

Service Description

Business areas include:
Telecommunications
Service - Maintenance and Support
Customer Service
CRM
Billing
Document Imaging / Document Management Services
Analysis and Design – information systems
Technical - application systems development, system integration, system analysis and design, database design, requirements management, solution management
Management – strategic planning, budget planning and cost control, management by objectives , business operation procedures, motivation, coaching, leadership
Business Analysis - IBM RUP Methodology

Skill set includes:
Leadership skills
Analytical skills
Problem solving skills ( logical, creative)
Project management skills
Meeting management skills
Organizational skills
Negotiation skills
Communication (assertive) skills, social intelligence
Presentation skills (advanced)
Proactive
Team oriented
Client oriented
Goal oriented
Service minded
Able to understand the needs of users, experts and management
Ability to listen and navigate conversation and ability to communicate to customers with various technical backgrounds
Responsible, Independent worker with no supervision needed (supportive management needed)
Ability to work with diverse cultures and organizations
MS Office 2007 / 2010



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Employment

Xerox Ltd
CSO (Customer Service Operations) Manager
2009 - 2011
Responsible for quarterly billing of FSMA Support & Maintenance contracts (S/M), creation of FSMA printer/machine prices for FSMA, specifying and approving of FSMA S/M customer contract prices,...
Metronet d.d. (Telecom)
Director of ITBSS / Manager IT Billing
2005 - 2009
Responsible for operations of Geneva billing system, completion of support requests sent from internal company departments, integration of external systems with billing system, design of change...
VIPnet d.o.o. (Telecom)
Administration and Technical Support Manager
1999 - 2005
Responsible for hiring and start up of operations of various departments within the Customer Service (CS) sector. Departments included Activations, Dealer Support and Back Office, Key Account as...
ICL Ltd.
Solution Center, Application Consultant
1997 - 1999
Constultancy and technical support to sales department for the ICLipse Document Management System for Croatia, and design and implementation of Teamware Flow and ProcessWise WorkBench products for...
UNITED NATIONS PROTECTION FORCE (UNPF/UNPROFOR)
IT Specialist - User Support, IT Trainer CIVPOL
1993 - 1997
IT Specialist - User Support Duties entail supporting UN standard Software, user training, software installations, solving user help calls (HQ and Pleso), administrative duties and special...
CURRENT TECHNOLOGY CORPORATION
Computer Resources/Corporate Data Facilitator
1992 - 1993
Duties entailed maintaining corporate investors database, hardware/software installations, as well as administrative tasks.

Education

BRITISH COLUMBIA INSTITUTE of TECHNOLOGY (BCIT)
IT - Management Information Systems (MIS)
-
VANCOUVER COMMUNITY COLLEGE, Langara Campus
Vancouver, Art Studies University Transfer Program
-

Keywords

My Snapshot
3
Elance Level
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Identity
Username
HelenaGabric
Type
Individual
Member Since
August 2012
Elance URL
Verifications
0
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Helena Gabric | Elance

Helena Gabric