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Henrry Gonzalez | Elance
 
176985602337900
Last Sign-in: Feb 24, 2016

Henrry Gonzalez

The customer is always and completely right!
   Nicaragua
  |   Masaya, Masaya
  |  11:54 pm Local Time

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Henrry Gonzalez's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.

Read More »
Oct 12, 2015|Virtual Assistant|$402|Completed
Oct 12, 2015|Customer Service|$4|Completed

View All »

Skills (10)

Tested
Call Center Management
BPO Call Center
English To Spanish Translation Skills Test
My Score
avg
Passed

Service Description

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities
•Answer calls and respond to emails
•Handle customer inquiries by phone and email.
•Research required information using available resources
•Manage and resolve customer complaints
•Provide customers with product and service information
•Enter new customer information into system
•Update existing customer information
•Process orders, forms and applications
•Identify and escalate priority issues
•Route calls to appropriate resource
•Follow up customer calls where necessary
•Document all call information according to standard operating procedures
•Complete call logs
•Produce call reports


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Employment

Tides are Rising
QA
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The Call evaluator will contribute to the quality of our marketing data by grading calls in our system on a number of Key Performance Indicators. The Call evaluator will listen to recordings of...
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House Cleaning company in the United States - www.phoenixhousecleanings.com Duties: 1). Answer emails 2). Phone calls 3). Managing cleaning crews 4). Organize our system more 5). Marketing,...
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Debt Collector
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JOB SKILLS AND REQUIREMENTS: Listening: When speaking to a debtor, it is important to listen to why they are in debt. This will help the debt collector determine a solution. Negotiation:...
EMLOGIS
Appointement Setter
2014 - 2014
Job Description: We are looking for sales professionals with passion, sales aptitude and leadership skills. These individuals will cold call to develop business, attend product demos and drive...
INCALL International
Escalation Manager
2013 - 2014
Escalation Manager: • Perform monitoring within the monthly period to the customer support agents in different areas through effective distribution monitoring on contact types and executives...
Incall International
CSR
2013 - 2013
Campaign regarding infomercial products. 1. Handle Customer's concerns regarding back-orders or late deliveries 2. Resolve cancellations and refund requests by looking up customer orders in our...

Education

Unicti
Business Administration
2013 - 2014
Panamerican Group
Post Degree
2009 - 2010
Overview  |  Job History  |  Resume/C.V.

Keywords

•Verbal and written communication skills •Listening skills •Problem analysis and problem solving •Customer service orientation •Organizational skills •Attention to detail •Judgment •Adaptability •Team work •Stress tolerance •Resilience
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Identity
Username
henrygon80
Type
Individual
Member Since
May 2013
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Henrry Gonzalez | Elance

Henrry Gonzalez