I have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.
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Oct 12, 2015|Virtual Assistant|$402|Completed
Oct 12, 2015|Customer Service|$4|Completed
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
•Answer calls and respond to emails
•Handle customer inquiries by phone and email.
•Research required information using available resources
•Manage and resolve customer complaints
•Provide customers with product and service information
•Enter new customer information into system
•Update existing customer information
•Process orders, forms and applications
•Identify and escalate priority issues
•Route calls to appropriate resource
•Follow up customer calls where necessary
•Document all call information according to standard operating procedures
•Complete call logs
•Produce call reports
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2014 - 2014
We are looking for sales professionals with passion, sales aptitude and leadership skills. These individuals will cold call to develop business, attend product demos and drive...