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Abbegail Joy Lo | Elance
 
176985602337900
Last Sign-in: Nov 14, 2014

Abbegail Joy Lo

Customer Service, Virtual Assistant, Telemarketing
   Philippines
  |   Roxas City, Philippines
  |  1:30 pm Local Time

Verified Freelancer

Abbegail Joy Lo's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I am an experienced Virtual Assistant, Customer Service Representative, Technical Support, Chat and Email Support with a proven track record.

I have an excellent communication skills and enjoy working in an interactive environment like customer service. I am patient but firm with difficult customers and have great experience resolving customer disputes. With over five years of experience in the customer service industry, I have developed a warm, approachable and professional manner.

I am Hardworking, honest and detail oriented employee and...

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Nov 10, 2014|Customer Service|$31|Completed
|
1.0
Dec 12, 2012|Technical Support|$0|Completed

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Portfolio

Skills (6)

Tested
Call Center Skills Test
My Score
avg
Passed
Customer Service (Call center env.)
My Score
avg
Passed
Customer Service
My Score
avg
Passed
Outbound Sales Skills Test
My Score
avg

Service Description

I have been working as a Customer Service for over five years in a Call Center Industry and I have received a certificate of World Class Customer Service and A top Agent.

I am an experience Virtual Assistant, Outbound Agent, Chat and Email Support, Social Media Manager. I have been working home-based for 3 years but most of my past projects was with Odesk.


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Employment

St. Mark James Training Center
Customer Service Representative
2013 - 2014
Worked as a Customer Service Representative. Set training to students who wanted to take Red Cross Classes Handle five Cities Winnipeg, Calgary, Edmonton, Regina and Kelowna
Hinduja Global Solutions
Customer service and Sales Representative
2012 - 2012
• Worked as Customer Service and Sales Representative. • Handle billing concerns and offering customer TV service, Internet, Home Phone and Wireless services. • Deliver prepared sales...
Great Minds Solutions
Homebased Sales Representative, Data Entry
2011 - 2012
Great Minds Solutions. • Been Working part time as a Home-based Sales representative. • Email Support and Data Entry
LeadZSales
Appointment Setter
2011 - 2012
Home-based Job Appointment setting
leadZSales
Sales Executive
2011 - 2012
LeadZsales • Worked as a Sales Executive • We do appointment Setting and Lead Generation
Callbox Incorporated
Outbound Sales Representative
2011 - 2012
• Worked with a pre- selected list of phone numbers. • Deliver prepared sales scripts to persuade potential customers. • Obtain possible customer leads.
Convergy’s Philippines Services Incorporated
Technical Support Representative/ SME
2011 - 2011
• Worked as a Technical Support Representative. • troubleshoot Xbox Consoles. • Process repair if needed. • Was assigned as an SME of the Team
Great Minds Solution
Outbound Sales
2010 - 2011
Home-based Job Lead Generation, Gather customer data and appointment setting
Great Minds Solutions
Outbound Sales Representative
2010 - 2011
Homebased Job > Lead generation > Appointment Setting
Great Minds Solution
Outbound Sales
2010 - 2011
Home-based Job Lead Generation, Gather customer data and appointment setting
Sykes Asia Incorporated
Technical Chat Support
2010 - 2011
• Worked as a Chat Support Representative. • Troubleshoot Kodak Cameras, Pulse Frame and Printer Docks.
SPI Global Solutions
Advance Customer Service Representative
2007 - 2010
• Worked as Advance Technical Support Representative • Handle Billing inquiries, programming change and payment concerns. • Troubleshoot Satellite Dish, TV and Satellite receiver.

Education

University of St. La Salle Roxas
Bachelor of Science in Accountancy
2001 - 2002
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Virtual Assistant
Chat Support
Email Support
Telemarketing
Social Media and Lead Generation
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
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Reviews
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Clients
Total
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Per Client
Identity
Username
hersheygaile1984
Type
Individual
Member Since
September 2012
Elance URL
Verifications
0
Abbegail Joy Lo | Elance

Abbegail Joy Lo