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Helen Flora | Elance
 
176985602337900
Last Sign-in: Jul 9, 2014

Helen Flora

Customer Service and Care Specialist
   United States
  |   Fulton, NY

Overview

I have worked in many areas of customer service and collections, allowing me to better understand the needs of clients and how to work with them resolving their issues, while maintaining a professional standard in customer Care and Service. I enjoy working with clients, and have worked in the healthcare industry, which can be a very sensitive area in customer service. I have also completed educational achievements through-out my career, with the hope to better myself as a person, and provide a clearer understanding of future clients,

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Skills (5)

Tested
Customer Service Test
My Score
avg
Passed
post billing
medical claims billing
Microsoft PowerPoint
My Score
avg
Passed
Accounts Receivable
My Score
avg
Passed

Service Description

I offer over 25 years of customer service, collections, problem resolutions, and administrative support. I have experience in working with medical claims, commercial contracts, and some commercial banking. I have an office at home fully equipped and ready to go. I am proficient in many Microsoft programs, and have worked with software such as AS400, SOS, Meditech 4.0, and can learn quickly on many other programs. I really enjoy solving problems and research solutions.

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Employment

MedScribe Healthcare Recruiters
Medical Biller
2013 - 2013
Medical claims billing, collections, and appeals, claims adjustments and postings for a Nursing Home Facility on a brief contract under A/R resolutions. Contract was only for 6 weeks.
F-n-D Online Store
Owner/Partner
2012 - 2013
Accounting, executive sales of merchandise sold on online store.
Rural Metro Ambulance Service
Post Biller/Patient Representative
2010 - 2011
Post billing and collections, claims appeals, posted adjustments and payments, and call center duties
A. L Lee Memorial Hospital
Patient Accounts Representative
2001 - 2009
Medical Claims billing and collections, claim appeals, posted payments and adjustments, obtained authorizations and demographic information, and cashier duties.
Adecco Temporary Agency
Patient Accounts Representaive/A/R Resolutions
2000 - 2001
Medical claims A/R resolutions through billing and collections of unpaid claims, including appeals and payment plan options. Was hired on with hospital as temp to hire after contract as temp expired.

Education

University of The Rockies
Masters in Psychology
2010 - 2012
Stratford Institute
Diploma in Medical Billing Specialist
2008 - 2009
Kaplan University
BS in Forensic Psychology
2007 - 2009
Cayuga Community College
AAS in Business Administration
1997 - 2000
William L. Dickinson High School
High School Diploma
1978 - 1982
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Collections
Administrative Support
Medical Claims
Clerical
Research and Resolutions
Problem Solving.
My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
hflora1962
Type
Individual
Member Since
September 2012
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Helen Flora | Elance

Helen Flora