Holly H. | Elance
 
176985602337900
Last Sign-in: Jul 8, 2015

Holly H.

Effective and efficient marketing & admin support.
   United States
  |  1:13 pm Local Time

Resume/C.V.

Let me make your job easier! Unload some of those projects or tasks that have been lingering on your 'To Do' list, or that you just don't have time to complete. I'm a dedicated Elancer who produces quality work in a timely manner. I pay close attention to detail and ensure that all work submitted is professional and accurate.
Service Description
Customer Service - Whether via phone, e-mail or face-to-face meetings, I strive to respond promptly and professionally to both internal and external clients, and use good judgment to efficiently and effectively resolve customers' issues.

Marketing Support - I have a wealth of experience in producing attractive and effective messaging, including e-mail blasts, printed collateral material, and web content.

Data Entry - My skills range from collecting, inputting and verifying data to editing and extracting information from databases and spreadsheets. I pay close attention to detail and can type 65 WPM.

Research - Highly proficient in internet, phone and print research.


Education
University of Louisville
Bachelor of Arts
1990 - 1994
Employment
Swimstyle.com
Customer Service Specialist
2014 - Present
-Resolve customer questions, complaints, and requests through phone, email, and online chat. -Facilitate shipping and stock inquiries with warehouses and vendors. -Liaison with merchandising staff regarding promotions and discounts, operations, and best practices.
Collaborative Law Institute of Illinois
Adminstrator
2014 - Present
-Serve as liaison to Board of Directors and Committee Chairs by developing meeting agendas, attending Board meetings, drafting meeting minutes, and ensuring that adopted policies and procedures are documented and carried out according to plan. -Develop and distribute member-wide communications vehicles such as blast emails and newsletters. -Plan and implement logistics for educational programs: research and secure venue; manage on-site requirements with venue staff; facilitate registration and program activities for attendees. -Maintain membership database, web site and social media platforms.
RevolutionRugs.com
Customer Service Specialist
2012 - 2013
-Assist customers by phone, email, and online chat with ordering, shipping, other inquiries. -Facilitate stock inquiries, order processing, and returns with rug vendors. -Manage company’s presence on social media outlets. -Write engaging web site copy for products.
American Bar Association-Book Publishing
Marketing Director
2006 - 2010
-Created compelling and effective marketing vehicles, including e-mail messages; printed collateral such as brochures, postcards, and catalogs; print and online advertisements; and web content for 100+ books. -Oversaw and analyzed the financial performance of those titles, producing over $500K in annual revenue.
American Bar Association Continuing Education
Marketing Manager
2002 - 2006
-Created compelling and effective marketing vehicles, including e-mail messages; printed collateral such as brochures, postcards, and catalogs; print and online advertisements; and web content for 300+ continuing education materials (print and electronic formats). -Managed the creation and production of all printed communication vehicles, from copywriting and proofreading, to the final print stage. -Researched, coordinated logistics for, and represented, the department at conferences and trade shows.
ACCENT Marketing Services
Marketing Operations Specialist
2000 - 2001
FSA Group
Member Services Director
1997 - 2000
Louisville Bar Association
Member Services Director
1995 - 1997
Louisville Bar Association
Communications Assistant
1994 - 1995
Payment Terms
Payment and turnaround time are dependent upon project description.
Holly H. | Elance

Holly H.