Experienced and Dedicated Phone Professional at your service!
With over 9 years of combined experience in Customer Service, Recruiting, Reception, Appointment Setting and Phone Based Research.
Excellent written and verbal communication. Effective Time Management. Ability to efficiently research and analyze data.
I will deliver great results that are efficient, prompt, and at a fair value for my clients.
I provide an array of business support services to clients that are looking to grow their businesses. Whether you're looking to maintain your client base or build it.
My past experience includes working as an Administrative Assistant, Data Entry Specialist, Front Desk Receptionist, Customer Care Clerk, Appointment Setter, Recruiting/Membership Specialist, and Phone Based Researcher.
I have successfully managed up to 10 phone based research jobs in a day with a 78% success rate.
Maintained the number 1 spot for most completed dials in phone based research for 8 weeks.
Riverside Community College
Business Office Administration
Divine Creation Systems
2014 - Present
Contracted employee offering phone based research, customer service, administrative support, appointment setting, lead generation and research to various clients.
2013 - 2013
Called on physician leads, left messages, introduced the company and our financial planning services, set appointments, followed up with physicians, confirmed appointments, turned appointments over to President and Vice President.
2011 - 2012
Generate leads. Respond to email inquiries. Call all new leads. Schedule appointments. Follow up with leads. Interview prospective business owners. Train new business owners. Present program overview to prospective members. Submit online applications of new business.
Macy's Logistics and Operations
Customer Care Clerk
2010 - 2012
Interacted with customers, delivery drivers, and sales associates. Assisted to resolve sales check, stock and delivery issues. Processed credits and returns for customers. Processed sales checks for CPU, Takes, Delivery, and Ships. Processed sales check updates accurately and timely. Audited Driver manifests for pre-processing, and scheduled in home service for customers.