I have 12 years of experience with 7 years of customer service, Virtual Assistance and project management experience. During the past 4 years, we have successfully carried out hundreds of LinkedIn lead generation campaigns and consider ourselves LinkedIn experts. My team has experience carrying out data harvesting, data entry, web research, copy/paste, admin, virtual assistance and content writing work. All customer service and telephone work is done by myself and I am very proficient in English, having lived in the U.S for more than 6 years and worked in phone/email inbound customer service depts for 5 years.
You will be amazed by how efficient and fast we are! You will immediately notice the difference between us and other companies offering the same services. Hire us for all your admin needs today!
Experience LinkedIn Lead Generation Like Never Before!
Do you have a huge project that is too expensive to do locally? Do you want help with admin services and cant pay $35/hour? Are you continuously hiring low paid workers at $1-$3/hour who disappear, have you speak with 3 different project managers, the ceo and others, lose your valuable data, never deliver on time and provide poor quality work not worth your money? With us you only speak with ME and the best thing is you will understand me as I speak fluent english and lived in New York for more than 6 years. We make sure we work within your budget at a fair rate per hour, keep you updated during a project working closely with you and promise to deliver quality results before your deadline.
All 25 of the agents on my team are experienced, well trained, efficient and guaranteed to provide quality work before the deadline.
The best services we offer are:
- Virtual Assistance
- Content Writing
-Audio/Video Transcribe Transcription
- Customer Service/Telephone Handling/We do not do Telemarketing
- LinkedIn Lead Generation
1) Data Entry:
- Mailing List Development
- Online/Offline data entry
- Data analysis/entry into Excel, Word or other programs
2) Data Conversion
- High volume any data format to PDF/MS Word/ CSV
**We have converted high volumes of data such as 9000 stock market directory images to excel.**
3) Web Data Harvesting
- Contacts Information Gathering through linkedin, yellow pages, manta etc
- Searcing valid business leads and their contact information
- Extracting Data from Websites
- HTML/PDF Data Extraction
- Email Collecting
- Web Research
**We do such tasks on a daily basis and have completed huge tasks such as copy/pasting 30,000 entries from website to excel in just 5 weeks!**
5) Writing, Translation
- Article, Blog, Content Writing
-Audio/Video Transcribe Transcription
- I have translated school books from Urdu to English on my own. I had fun doing it and its something I enjoy.
**We have been writing for 5 years and have written hundreds of articles on almost every topic!**
6) Phone Support
- Outbound calling to clients, vendors or others
- Call to gather information
- Virtual Assistance
- Telephone Handling
- Appointment Setting
- Ability to multitask and take on multiple projects
- eBay Customer Support
- Email Support
- Order Processing
- Good communication Skills
- Customer Service
**I personally have more than 7 years of customer service experience both over the phone and emails. I have worked 5 years in a BPO call center in inbound departments. Companies such as SquareTrade (Warranty Specialist), Central Voice Answering Service, iSKY (editing), Beckley Verification (recorded sales verification) and GreenTree Mortgage.**
7) LinkedIn Lead Generation
I have been a manager for LinkedIn lead generation campaigns for more than 3 years. We have done almost 100 profiles since then and clients always come back for their 2nd and 3rd campaign. We send targeted invites and make sure you get the right leads in your inbox while we take care of the hectic and tedious admin work for you. Whether you want to target people in the wedding industry providing wedding services or recruit product managers in a specific area we can do this for you! We consult with you on the phone to understand your business and what type of results you are looking for and cater each client accordingly so get the most out of your campaign. LinkedIn has a 10x higher response rate compared to other lead generation methods. No cold calling requiring and warm leads are delivered to you. Speak to us over the phone today.
Case studies and supporting evidence for linkedin:
Assured Recruitment: Commenced a drip feed campaign for 6 recruiters, approaching targeted contacts with the Linkedin lead gen method. They generated valuable long term relationships with senior contacts, they also received several multiple job orders within high tech companies.
Key Step Online (testimonial): Linkedin Lead Gen project approached senior level project managers. They achieved a 56% conversion rate, 42 mixed leads in and 8 face to face meetings, (2 were with Orange and BT, who are hard to get meetings with.)
Hermitage High School
High School Graduate
Forest Road School
St. Michael’s Convent School
O’levels Computer Science
2009 - 2010
Home-Elance, Freelancer and odesk
Service Delivery and Admin Team Manager, Professio
2011 - Present
I recruited, trained and was accepted for my first project for my data entry team through odesk. After years of experience its wonderful to finally manage my own team of agents which I knew I was capable of doing. Working at home means there is no one else to take care of the finances, training, recruiting, QA etc as it is all you.
I always have 8-10 international clients that I interact with on a daily basis. They are all CEO’s. The first one is from Mobileworks.com who have hired me as a part-time manager/recruiter for their web-based software where agents do simple data entry and web research tasks. I do not need to assign work or do the QA. When there are new tasks in the system then I write instructions for the team and make video tutorials.
My other clients are in the U.K., U.S., Australia and Pakistan. They have hired me as their Virtual Assistant and for various admin tasks which are done by my team members. Our current and main projects include but are not limited to LinkedIn lead generation campaigns, PDF to Excel, web research, data entry, VA tasks, sending emails, website design, phone support etc.
Some of our work:
LinkedIn Lead Generation:
I manage LinkedIn lead generation campaigns for my client in the UK and we normally have 6 accounts every month. I act as an account manager communication via email and phone with the customers. I duplicate the client’s profile or use their existing one, add relevant groups for the client according to their preferred target audience, then we send 1000 invites and follow up messages in U.K. or U.S. business hours to a certain set of individuals following a certain criteria (industry, job title, company size). It takes one month to complete one campaign.
On odesk, we completed a PDF to Excel project of more than 10,000 stock market images and I was hired as a manager/recruiter by mobileworks.com from the same client. I recruited more than 30 agents for the client over the weekend. The agents worked on a web-based software doing copy/paste and web research tasks.
I was hired as the QA manager for Pakistan from TaskUS who are based in Californa. I am currently working with an advertising agency handling their customers, managing the work and the designer so work is delivery accurately and on time.
Data Entry Operator, Web Researcher and QA
2010 - 2011
Worked on projects such as Living Social through Danielle and TaskUs. TaskUs hired me as a QA agent for the Pakistan team while I did data entry and research for them as well.
At Home through elance
Professional Virtual Assistant, CSE, Manager, Trai
2009 - 2011
I worked for 2 years for an eBay seller (Singaporean Client from elance) doing:
-Email customer support
-Market research and eBay market research to increase and decrease prices everyday
-Managing her eBay, Amazon, 3 websites and eastretailer accounts (adding products, deleting or editing product listings everyday etc),
-Communicating with the warehouse
-Recruiting, training and supervising agents for new projects such as data entry, web research and customer service roles. -I gave refunds to customers when needed using PayPal and also sent manual invoices for bulk and credit card orders.
- I put in tracking numbers from USPS into paypal, eBay and Amazon orders.
-I made product descriptions and added content to her three websites using Zen Cart in English and 17 other languages. This required team work so I trained 10 other agents for the job and managed it on my own. Other tasks in this included adding or deleting products, categorization, checking the agent's work, and completing the project before the deadline.
-I compiled a training manual for my client for Customer Service purposes with FAQ’s, rules of the company etc. I also worked on her wordpress blog.
Danielle Ali Shah
Freelance Content Writer
2009 - 2010
Freelance content writing for SEO & product reviews. Worked with Danielle Ali Shah who has her own team of writers for her business, Write ON! I worked on various projects with her with different instructions each time. I love writing personally but doing it professionally was an amazing and learning experience for me. She has been my inspiration to recruit and train my own team of workers and because of her I am a manager today.
Customer Support Executive
2005 - 2009
Green Tree Mortgage-Customer Support Executive ( Inbound/Outbound)
I worked for TRG for 5 years. The first two months there I participated in the creation of Allied Funding (Telespectrum Pilot Outbound Campaign) where we were implemented with the task of obtaining leads from the customers by convincing them to refinance their homes through our company which we were representing.
Central Voice-Customer Service Executive (Inbound, Answering Service)
Here I worked from June 2005 till June 2008 very hard to achieve my weekly goals, maintain an above average QA score, gave exceptional customer service, helped out others as much as I could with account handling and did my best at work and not just come in everyday to take calls. I was also assigned of the task of sending daily reports to the supervisors and managers, doing message sweeps, picking up actions and handling clients as I was assigned others duties as well during my shift.
ISky-Response Analyst (Honda and BMW)
I was an editor from June 2008 till October 2008. It was a target oriented environment which greatly utilized my English grammar capabilities. We had to edit records making sure there were no grammar mistakes and categorize it accordingly.
Beckley’s Verification-(Sales Verifier)
I worked as a sales verifier from October 2008 till December 2008 where sales were generated from the onshore team in Beckley, West Virginia. We made sure all the guide lines and scripts were followed in every sale in order for it to be a legit sale.
SquareTrade (ST) www.squaretrade.com- I worked in this department from January 2009 till November 2009 which involved multi-tasking as we were required to take calls and answer emails at the same time. It involved a lot of product knowledge, customer service, customer support etc. This company provides extended warranties, seller services on eBay and online stores and timeshare on eBay.
Home and Summer School
2000 - 2004
When I was a student I home tutored kids as teaching was my first passion and my first job which was a success. I taught at a Montessori at a summer camp learning side by side a British teacher.
Number of Employees
- My payment terms are flexible. We work for a low cost with 100% accuracy.
- For Small Projects: 100% after successful completion of the work.
- All The Large Projects can be Negotiable according to the Clients Requirement.
- For Ongoing Projects: Monthly, Weekly, Biweekly. It all depends on the client's convenience.
Anand Kulkarni, Cofounder + CEO of Mobileworks.com
It has been 6 months now since I recruited, trained and was accepted for my first project for my data entry team through odesk https://www.odesk.com/d/view_profile.php. After years of experience its wonderful to finally manage my own team of agents which I knew I was capable of doing. Working at home means there is no one else to take care of the finances, training, recruiting, QA etc as it is all you. This was a project of 3000 stock market images from PDF to excel.
Employer-to-Contractor Feedback on odesk:
Hirra is a strong and communicative manager with careful attention to detail and willingness to keep her clients updated. She has a good workforce and was able to complete our rush work on time. She has an excellent command of English and was easy to work with. I recommend her.
Recommendation on linkedin:
“Hirra is dedicated, enthusiastic, trustworthy and detail-oriented.
I am consistently impressed with the high level of quality she has provided for us in our operations and am pleased to recommend her.
Her attention to detail and frequent communication make her an outstanding service provider and business partner.” August 6, 2011
Top qualities: Personable, Good Value, High Integrity
Hired Hirra as a General Contractor in 2011, and hired Hirra more than once