Started out crashing a few of my gadgets way back, then I had to learn how to fix everything from scratch. Went on from that to learning properly how to fix/manage/support, then to helping friends, families and now it has become what I call 'THE BREAD'.
First approach to anything is patience and good diagnosis of any troubles.
My love for English as a language made me focus more on what should and should not be in a sentence no matter how good it looks/sound.
My past experience in computer skills, technical support and customer service...