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Helen M. | Elance
 
176985602337900
Last Sign-in: Mar 1, 2014

Helen M.

Professional, Efficient, & Dedicated!!
   United States

Overview

I am a Customer Service and Administrative Professional. I am results focused and an effectual leader with proven ability to proactively identify and resolve problems. As you will see, I have excellent time management skills and I am very responsive and adaptive to change. I also have excellent oral, written and interpersonal skills.

Through my years of working and personal experience, I have gained extensive
knowledge of all Microsoft programs/Apple programs, computer hardware & software. With this knowledge, I am very connected with...

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Jul 25, 2013|Virtual Assistant|Private|Working
Feb 12, 2013|Customer Service|Private|Working
Jan 31, 2013|Transcription|Private|Completed
|
4.8

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Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Knowledge of Microsoft Office
Computer Skills
Time Management
Email
General Office Skills
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint

Service Description

My services include:

**Exceptional Customer Service and Client follow up through all mediums
**Familiarity with most email clients and chat programs
**Superior command of spoken and written english
**Data Input using various programs and online tools
**Outstanding communication skills
**Excellent Time Management, Multi-tasking and Organizational Skills
**Ability to conduct In Depth Internet Research
**Typing Speed of 85wpm
**Quality Assurance and Accuracy

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Employment

Law Office of Hisham Leil
Administrative Assistant
2008 - 2012
*Responsible for answering phones and dealing with customer inquiries *Responsible for ensuring maintenance and completion of all client files *Responsible for Email and Mail Correspondence...
Sovereign Bank
Customer Service Manager
2006 - 2007
*Manage Daily Branch operations including staff scheduling, operational updates, and training *Daily, Weekly & Monthly Reporting •Providing superior sales and service, cross-selling different...
TeleTech
Special Projects & Operations Supervisor
2000 - 2006
*Managing all aspects of the Support Center Project including process development, reporting, metrics, queue management, and scheduling. *Manage all aspects of Special Projects like Email Customer...
Royal Bank Financial Group
Customer Assistance Officer/Branch Adminstrator
1991 - 2006
*Providing superior sales and customer service, cross-selling different products and providing referrals to other members of RBFG. *Providing exceptional Customer Service and Care, and ensuring...

Education

University of Western Ontario
Bachelor of Arts - English & Communications
- 1998
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
2
Elance Level
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  • 12 months
  • Lifetime
Jobs
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0
Total
Milestones
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Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
hmoussa
Type
Individual
Member Since
January 2013
Elance URL
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Helen M. | Elance

Helen M.