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Helen Joy O. | Elance
 
176985602337900
Last Sign-in: Feb 7, 2013

Helen Joy O.

Experienced and Expert Customer Service
   Philippines
  |   Davao City, Davao

Overview

Minimum Hourly Rate $3

Obtain a customer service management position where I can effectively utilize my expertise in customer relations and staff leadership.

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Skills (2)

Tested
Customer Service Test
My Score
avg
Passed
telemarketing

Service Description

- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Tactfully handles confrontational or stressful interactions with the public
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
- Creates and maintains service reports

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Employment

Red Pocket Mobile
Customer Service Representative
2012 - Present
Sutherland Global Services
Customer Service Representative
2008 - 2012
Greet transfer and hold calls Build rapport, listen, clarify and manage conversational flow Manage upset customers, conflicts and challenging situations Deliver outstanding service, exceed...

Education

Centro Escolar University
Bachelor of Science in Pharmacy
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Help Desk
Chat Support
Virtual Assistant
Data Entry
Telemarketing
Sales and Lead Generation
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
Total
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Reviews
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Clients
Total
Repeat
Earnings
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Per Client
Identity
Username
holindo
Type
Individual
Member Since
November 2012
Elance URL
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Helen Joy O. | Elance

Helen Joy O.