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Holly E. | Elance
 
176985602337900
Last Sign-in: Nov 22, 2014

Holly E.

Customer Service and Contact Center Expert
   United States
  |   Dallas, TX
  |  11:55 am Local Time

Overview

I am a creative, business-focused professional with over 12 years of experience in fast-paced call/contact center environments, as well as the makeup and beauty industries. As a customer service expert with excellent written and verbal communication skills, I easily establish rapport and build lasting relationships with all levels of employees and external clients. I offer a proven background in problem solving, quality assurance, coaching and improvement of staff, training development and delivery, and policy and procedure writing. My...

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Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Customer Service
My Score
avg
English Spelling
My Score
avg
English Spelling and Grammar
My Score
avg
Microsoft Outlook
My Score
avg
Microsoft Word
My Score
avg
Administrative Assistant
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avg
Passed
English Grammar
My Score
avg
Passed
English Spelling and Grammar
My Score
avg
Email Etiquette
My Score
avg
Email Handling
My Score
avg

Service Description

- Customer Service
- Contact Center (Email, Chat, and Phones)
- Process Improvement
- Quality Assurance
- Coaching and Improvement of Staff
- Training Development and Delivery
- Creation of Policies and Procedures
- Problem Solving
- Claims Processing
- Invoicing
- Data Entry
- Scheduling
- Writing
- Proofreading
- Editing

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Employment

Self Employed
Freelance Makeup Artist
2002 - Present
Create makeup looks for photography, runway, film, everyday wear, and special occasions. - Maintain up-to-date knowledge of makeup and skincare products and ingredients. - Develop and deliver...
Match.com
Customer Care Specialist
2013 - 2014
Worked as part of the Executive Inquiry Team, responsible for escalated handling of calls, emails, and chats from Match.com domestic members. - Reviewed, researched, and responded to all member...
New Leaf Service Contracts
Customer Care Representative
2012 - 2013
Answered inbound calls and emails from consumer and corporate clients. Administered warranty contracts, initiated work orders, and dispatched to approved service providers. - Exceeded daily...
CUNA Mutual Group
Quality Assurance (QA) Coordinator
2002 - 2009
Using the Nice system, monitored and evaluated calls for customer service skills and audited data entry systems for accuracy and compliance with client policies, internal procedures, and state and...

Education

Grayson County College
N/A
1993 - 1995
Overview  |  Job History  |  Resume/C.V.

Keywords

Call center
customer service
email
chat
data entry
proofreading
editing
writing
creation of policies and procedures
scheduling
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
holly_s_evans
Type
Individual
Member Since
August 2014
Elance URL
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0
Holly E. | Elance

Holly E.