KEY SKILLS AND COMPETENCIES
? A clear and confident telephone manner.
? Ability to communicate effectively with a wide range of customers.
? Proven aptitude for dealing with customer complaints.
? Extensive knowledge of Microsoft Office, Excel and Lotus Notes.
? Experience of working in a busy, inbound call centre environment.
? Dealing with customers Face to Face.
? Fully aware of the importance of data security and relevant legislation.
? Prospecting for sales leads.
? Able to identify and act upon potential sales opportunities.
A clear and confident telephone manner