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Md Moinul Islam | Elance
 
176985602337900
Last Sign-in: Feb 27, 2015

Md Moinul Islam

Customer Support/Email-Chat/Phone support
   Bangladesh
  |   Dhaka, Dhaka
  |  6:44 pm Local Time

Verified Freelancer

Md Moinul Islam's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

Dear hiring manager,

I am a customer support, email-chat,web research and data entry expert. I have worked for two transportation companies based in USA for 14 months, in total I have worked more than 1600 hours in customer support from odesk. I also have 2 years experience of working in a Canadian call center. 

Why you will choose me: Having strong interpersonal skill, I am  expert in MS word, Excel, article & email writing, chatting & fluency in English speaking. I also have accurate & speedy data entry, transcription and web research...

Read More »
Dec 16, 2014|Virtual Assistant|$0|Completed
Apr 11, 2012|Customer Service|$0|Working

View All »

Portfolio

Skills (6)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Email
English
U.S. English Basic Skills Test
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Helpdesk
Help Desk Certification
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg

Service Description

Currently I am working as IT Manager for a local Tour & Travel company here
in Bangladesh. My responsibilities include:

1. PC troubleshooting, maintenance and software installation.
2. Email management & backup.
3. Online hotel booking & supplier management.
4. Correspondence with the existing customers by email, skype and over
phone.
5. Vendor & agent management.
6. Overall e-commerce site development & management
7. I have specific skills like MS word, Excel, MS outlook etc.

PREVIOUS EXPERIENCE:

1. Experience: I worked as BPO analyst and team leader for a transportation company named "United cab of Cleveland" based in Cleveland,Ohio, USA (From November 2011 to May 2012)

2. Experience: I worked as customer service representative for a transportation company named "Big daddy taxi of Michigan" based in Michigan from May 2011 to November 2011. In both the companies my responsibilities included:

a. Receiving customers calls and make reservations by taking their detail information about pickup point and destination address.

b. Having detail experience on google maps, it was my daily job to get the distance and charge for each run against each reservation.

c. I also needed to call the customers and our taxi drivers to dispatch the reservations and I also entered each customers information into our company's customized software system.

3. Experience: I worked for a Canadian call center named Legato Financial services Ltd for around 02 years. Here my daily...

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Employment

Discovery Tours & Logistic
Manager, IT
2012 - Present
United Cab Of Cleveland OH, USA
BPO Analyst & Team Manager
2011 - 2012
BIGDADDY TAXI OF MICHIGAN USA
Customer Support Representative
2011 - 2011
Here my responsibilities included: a. Receiving customers calls and make reservations by taking their detail information about pickup point and destination address. b. Having detail experience on...
Legato Financial Services Ltd
Quality Control Executive
2009 - 2011
Here my daily jobs included: 1.To receive customers inbound calls from Canada (from Bell and Debt Consolidation Ontario campaign) and give them immediate support. 2. Being in the quality...

Education

Canadian School of Management, Canada
MBA (MARKETING)
2000 - 2002

Keywords

Customer Support/web chat/email handling/web research/virtual assistant/personal assistant/technical support
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
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Identity
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Type
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Member Since
March 2011
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Md Moinul Islam | Elance

Md Moinul Islam