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Heather R. | Elance
 
176985602337900
Last Sign-in: Aug 13, 2015

Heather R.

Honest and Reliable Services
   United States
  |   Galveston, IN

Overview

Minimum Hourly Rate $20

I'm experienced with WordPress, Aweber, PayPal, 1ShoppingCart, and various other programs. I'm a team of ONE so you only deal with me and not various other people. I'm very dependable and honest. I stick to time frames because I know your SUCCESS depends on it.

I'm also very experienced with several Programs such as ZenDesk, Velaro, Kayako, Microsoft Office, Twitter, Facebook, LinkedIn, InfusionSoft, BaseCamp, GoToMeetings and various others.

Read More »
Feb 7, 2014|Technical Support|Private|Completed
|
4.6
Jan 9, 2014|Technical Support|Private|Completed
Jul 29, 2013|Virtual Assistant|Private|Working
Jul 21, 2013|Other - Administrative Support|Private|Completed
|
5.0

View All »

Skills (10)

Tested
Email
Email Etiquette Certification
My Score
avg
Customer Service
Microsoft Excel
Microsoft Excel 2003 Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
Microsoft PowerPoint
Microsoft Word
English Grammar
Social Media Marketing
Computer Skills
English

Service Description

I'm doing short term or long term projects. Projects and timelines are discussed on a project by project basis.

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Employment

Elance, Inc
CSR
2009 - 2011
Assist customers on the telephone, chat and email.
Impulsive Profits
Customer Service Manager/Project Manager
2005 - 2007
Managed customer service team, managed newsletters lists, Refunded and cancelled customers in 1Shopping Cart, returned customer phone messages, managed affiliates, project manager for various...
David DeAngelo/Eben Pagan/Hot Topic Media
Project/Customer Service Manager
2003 - 2007
Started with providing customer service for various issues such as refunds, downloads, password and mailing lists. Manage a team of ten handling Customer Service for a dating advice site....

Education

Indiana University
Bachelor's in General Studies
2001 - 2003
Overview  |  Job History  |  Resume/C.V.

Keywords

InfusionSoft
WordPress
1ShoppingCart
Microsoft Office
Windows
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Total
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Clients
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Private
Private
Total
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Identity
Username
HRServices
Type
Individual
Member Since
June 2005
Elance URL
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Heather R. | Elance

Heather R.