Heather R. | Elance
 
176985602337900
Last Sign-in: Jul 2, 2014

Heather R.

Honest and Reliable Services
   United States
  |   Galveston, IN

Resume/C.V.

I'm experienced with WordPress, Aweber, PayPal, 1ShoppingCart, and various other programs. I'm a team of ONE so you only deal with me and not various other people. I'm very dependable and honest. I stick to time frames because I know your SUCCESS depends on it.

I'm also very experienced with several Programs such as ZenDesk, Velaro, Kayako, Microsoft Office, Twitter, Facebook, LinkedIn, InfusionSoft, BaseCamp, GoToMeetings and various others.
Service Description
I'm doing short term or long term projects. Projects and timelines are discussed on a project by project basis.
Education
Indiana University
Bachelor's in General Studies
2001 - 2003
Employment
Elance, Inc
CSR
2009 - 2011
Assist customers on the telephone, chat and email.
Impulsive Profits
Customer Service Manager/Project Manager
2005 - 2007
Managed customer service team, managed newsletters lists, Refunded and cancelled customers in 1Shopping Cart, returned customer phone messages, managed affiliates, project manager for various product creations and training.
David DeAngelo/Eben Pagan/Hot Topic Media
Project/Customer Service Manager
2003 - 2007
Started with providing customer service for various issues such as refunds, downloads, password and mailing lists. Manage a team of ten handling Customer Service for a dating advice site. Includes training, interviewing and coaching team members. Responsible for stat tracking and monitoring campaigns. Answering customer emails and assisting customers on live support and over the phone. Making sure projects are completed on schedule. Contacted affiliates and potential partners to discuss ads.
Payment Terms
I only accept payments through Elance.
References
Kate Eaton
Key Support Services, Owner/Manager
Alicia & Stephen Pierce
Impulsive Profits/Stephen Pierce International, Owner
Customer service for all product lines, data entry, project management, Virtual Assistant Manager, managed memberships programs, assisted customers with their membership questions
Kathy McLaughlin
Hot Topic Media/David DeAngelo Communications, Customer Service
Managed the Customer Service Department and assisted the Marketing, Content and Information Technology Teams with various Projects.
Heather R. | Elance

Heather R.