I am a college student with 8+ years of experience in the fields of customer service and administrative support. I worked for the same company for 6 years as a customer service manager and also have experience in data entry, office skills, and very advanced computer skills, as well as experience in a virtual call center.
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I am offering my services in the fields of customer service, data entry, virtual assisting, and administration. My first job was as a Customer Service Manager and I have extensive credentials in this field. I am very skilled with people as I have been working jobs that require a great deal of public interaction every since I started working.
I also have very advanced computer skills, including working with Microsoft Word, PowerPoint, Excel, and Access. I can type 70 WPM and have held jobs requiring a great deal of computer work, answering multi-line telephones, printers, copiers, and fax machines. I am very efficient at data entry and have great organizational skills.
Lastly, I recently gained employment working at home as a virtual call center agent for a popular wireless service provider. Through this job, I have gained knowledge of call center practices and principles, including answering phone calls, emails, and chat messages from customers and helping to troubleshoot their issues, collecting payments, and some selling of products and services.
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Sykes at Home
Customer Service Agent
2012 - Present
Answered calls for AT&T Business Care, providing customer service such as taking payments and scheduling payment plans, providing information about current voice and data plans, changing features...
2011 - 2011
Answered main switchboard, directed calls to correct department, as well as answered caller questions and helped with minor office tasks as needed
K-VA-T Food Stores, Incorporated
Customer Service Manager
2005 - 2011
Supervised front end employees to provide a high standard of customer service, greeted and assisted with customers' needs, responsible for scheduling cleaning tasks and breaks, helped with cashier...