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Humberto S. | Elance
 
176985602337900
Last Sign-in: Nov 29, 2014

Humberto S.

   United States
  |   Kissimmee, FL

Overview

Quality Assurance professional with extensive experience in customer service, which gives me a unique understanding of how to communicate with clients and project managers alike, my experience in web hosting and software support, have also given me an strategic insight in what clients expect from a product, that can be utilized to identify a more accurate assessment of how the product being tested might need to improve to meet the client standards. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to...

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Skills (10)

Tested
Visual Basic
C
COBOL
Bilingual-Spanish
System Design
Black Box Testing
White Box Testing
Communication
Database Design
Customer Service

Employment

Manpower
Customer Service Executive
2014 - Present
Manpower
Customer Service Executive
2014 - 2014
? Assist travelers with questions on their reservations at hotels as well as any billing issues ? Assist traveles with navigation of the website
Walgreens Customer Care Center
Customer Service Rep
2012 - 2014
Help patients with setting up their accounts for Mail service, billing issues and prescription refills
Florida Career College
Telemarketer
2010 - 2012
Contact prospective students and qualify them to come to the school to sign up for career education
2006 - 2009 Brokerbuddy.net
Bank Product Quality Assurance Tester
2006 - 2009
To ensure and maintain accuracy by doing daily testing of rate accuracy and underwriting compliance as defined by the various banks. Maintaining accuracy by testing the product offered by the bank...
2003 - 2004 Esquire Deposition Services
Scanner Operator
2003 - 2004
Downloader/Scanner Downloader: Receive emailed files and bills from court reporters and verify accuracy, save the files into the computer system, verify that addresses for the ordering attorneys is...
Applied Card Systems
Financial Analyst Specialist
2000 - 2002
Helped credit card holders with billing concerns and account issues including credit limit raises.
THE ANSWER GROUP
Technical Support Specialist
2000 - 2000
Ericsson Account Helped customers with issues on their cell phones
CONVERGYS CORPORATION
Customer Care Specialist
1997 - 2000
Took care of customers concerns as will as billing adjustments and accounts necessities; help to train employees on how to take care of customers

Education

Florida Metropolitan University
Associate of Science
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
humberto10
Type
Individual
Member Since
October 2014
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Humberto S. | Elance

Humberto S.