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Amy Hunter | Elance
 
176985602337900
Last Sign-in: Feb 12, 2014

Amy Hunter

Well-rounded, experienced,
   United States
  |   Colerain Twp, OH
  |  9:01 am Local Time

Overview

Minimum Hourly Rate $33

I have over 25 years combined experience in Office Management, Customer Service, Wedding/Event Planning, Training (office, technical and Microsoft products), Service Desk Management, and Administrative work. I am flexible and dependable, looking for part-time or full-time work.

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Portfolio

Handout on toolbar buttons and menu items
Manual for opening and using Outlook 97
Handout manual for using/maneuvering in Windows 95
Quick reference document for creating and manipulating forms in MSWord
Cheat sheet for correctly and effectively using & setting up tabs in an MS Word...
Cheat sheet for correctly and effecting setting and using margins in MS Word document
Presentation created using PowerPoint for 1-hr forms class
Presentation created using PowerPoint for 1-hr Mail Merge class
Presentation created using PowerPoint for 1-hr class on how to properly maintain...
Presentation created using PowerPoint for 1-hr Tab usage class
Presentation for familiarizing one with MS Word fundamentals - created in PowerPoint
Work done on budget for Sedona Direct customer
Work done on marketing plan for Sedona Direct customer
Work done on media schedule for Sedona Direct customer
Manual for operations pertaining to front desk/reception work according to company...
Manual for filling OM/EA position according to company specific requirements
General procedures for Wedding Business Operations
Using ACT! database created for mass e-mailings, etc.
Steps to bring in new client for wedding business
Responding to Emails for wedding business
Creating customer souvenier for wedding business (this was a copy of their ceremony...
Template for creating customer budgets for wedding business
Multi-use form for new, status change or terminated employees
Request for Time Off form
Created for furniture procurement, IT setup and other on-boarding of .com employees

Skills (10)

Tested
Computer Skills
Editing
English
English Speaking Test
My Score
avg
Passed
Email
Email Etiquette
My Score
avg
Trivantis Lectora
Call Center Skills
Call Center Skills Test
My Score
avg
Microsoft Excel
Microsoft Word
Microsoft Word 2007 Test
My Score
avg
Microsoft PowerPoint
Microsoft Access Administration

Service Description

I have been involved in customer service work in some form since I was about 12 years old. I have done just about everything from babysitting, lifeguarding, selling shoes and telemarketing to managing offices, working to get 3 startup companies off the ground, wedding/event planning, formal call center work & supervision, and training-both via traditional methods and using/creating e-Learning.

I very much enjoy the duties and responsibilities involved with helping startup companies get all their processes in place, as well as working wherever I can make an impact-either on customers or businesses directly, and see that assistance help others grow and thrive.

I am a hard worker who has been involved heavily in community service in addition to my daily job skills. I adapt easily and learn quickly-most successfully when given something to learn in a hands-on environment...my motto is-"If I don't know it, I'll learn it!" I've been told by clients that I do great work and communicate with them in a way that doesn't make them feel "less than", and by subordinates that my management style is refreshing as I empower and encourage them in a way that inspires loyalty.

Software knowledge: Microsoft Office to current (Outlook, Word for Windows; Excel; PowerPoint, Publisher, basic Access), Windows OS from 95 - current, BMC SDE 10.0, Trivantis Lectora (Basic user), Adobe Captivate (Basic user), HP ServiceDesk , ACT! 7.0, Quicken, QuickBooks, Project 4.0, 98 & 2000, WinWorks...

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Employment

Self - Amy Hunter
Freelance Work
1997 - Present
Various projects as presented including, but not limited to: Wedding Consulting, coordinating, planning Word processing Spreadsheet creation, management Slide show presentations Newsletters...
Robert Half Technologies at Kao Brands
Service Desk Administrator
2011 - 2013
Supervised an onsite, outsourced, growing, global, 6x24 service desk for a leader in the beauty care industry. I was responsible for hiring, training, and supervising a staff that expanded from 10...
Cincinnati Bell Technology Solutions (CBTS)
Help Desk/Trainer
2006 - 2010
* Responsible for facilitation of Voice Support Desk creation which expanded from a single person taking calls with no clear tracking or billing process to division that includes 6 in house FT...
CBS Personnel @ CBTS
CONTRACTOR-Training Support & Customer Relationship Management
2005 - 2006
Implemental in getting new Voice Programming/PBX Help Desk division up and running. Responsible for assisting in creating and driving the roll out and application of procedures, training on...
Allied Supply Company
CONTRACTOR-Database Developer/Administrator
2005 - 2005
Responsible for creation, editing and verification of ACT!database as well as report creation and documentation/training of database use. * Successful completion of assignment 1 month+ ahead of...
Weddings In Sedona, Inc
Senior Planner/Consultant/Coordinator
2003 - 2004
Responsible for all aspects of wedding event coordination and planning, and all business functions for the premier Wedding Planning/Consulting company in a top "Destination Wedding location" from...
Black Motors, Inc
Front Office Support-Reporting/Assisting Owner
2002 - 2003
* Maintained client interaction, office appearance, phones, all reports and accounting to bank; ordering parts; any computer related work * Updated and streamlined inventory; created Front Office...
Logical, Managed Services Division
Office Support
2000 - 2002
**Company dissolved division 2003*** Sole office support to 20+ employees of international computer company in all aspects of office management, accounting, purchasing, MSOffice Trainer
iWidgets, Inc
Executive Assistant of Operations
1999 - 2000
**Company dissolved late 2000/early 2001** * Assisted all aspects of building an Internet start-up company from ground up. * Performed all functions necessary to secure and administer all areas
ProTrain Services
Contract Trainer
1999 - 2000
Responsible for training Microsoft Office Products at all levels.
Standard Textile Co., Inc
IS Help Desk Administrator/MS Office Trainer
1997 - 1999
* Administration of IS Help Desk for internal associates and external sales representatives in all aspects of office support, emails, reports, troubleshooting MICROSOFT OFFICE TRAINER * Train...

Education

The Ohio State University
Bachelor's of Arts - English
1989 - 1993
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Experienced
Word Processing
e-Learning
Organized
Planning
Office Management
Start-up experience
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huntera
Type
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Member Since
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Amy Hunter | Elance

Amy Hunter