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Hyman Garcia | Elance
 
176985602337900
Last Sign-in: Oct 28, 2014

Hyman Garcia

   Philippines
  |   Angeles City, Central Luzon

Overview

To continue to be an integral part of a performance driven Call Center Leadership team of an organization that has the same objective in work as I have. To further refine the art of customer care and be able to develop frontline professionals that can deliver world class customer service. Using my own skill set together with the leadership team to improve my ability to drive results for the organization and be able to learn the different facets of the business as well.

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Portfolio

Managed a team of front line Technical Support Representatives.

Skills (10)

Tested
Cross-functional Team Leadership
Team Leadership
Direct Sales
Pre-sales Technical Support
Team Management
Training & Development
Mentoring
Call Centers
Leadership
Customer Experience

Employment

ognizant Technology Solutions
Senior Team Leader
2014 - Present
Cognizant Technology Solutions
Senior Team Leader
2014 - 2014
• Manages Salesforce Premier Support for APAC, EMEA and AMER Geo’s with a total of 120 Frontline Representatives across 8 Team Leaders. • Responsible for overall governance of Premier Cases to...
Cognizant Technology Solutions
Team Leader
2012 - 2014
• Manages a team of 12 Technical Support Representatives that provide solutions for Salesforce.com CRM system configurations and customization. • Assists in Transition initiatives as part of the...
Harte-Hanks, Inc.
Team Captian
2011 - 2012
• Manages a team of 10 to 14 Technical Support Representatives providing resolutions for Samsung mobile phone concerns for US based consumers. Ensuring that resolutions are delivered on the first...
Comcast
Customer Care Supervisor
2008 - 2011
• Responsible for managing 14 to 16 billing and cable/video repair representatives to meet Customer Care standards and Product Sales targets. Collaborates with the leadership for call center...
Advanced Contact Solutions, Inc.
Operations Supervisor
2006 - 2007
• Managed a team of 15-30 Technical Support Representatives by providing daily feedback on performance indicators, sets goals and performance targets to meet call center standards and for employee...

Education

University of Santo Tomas
BS ECE
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
hyman_garcia
Type
Individual
Member Since
September 2014
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Hyman Garcia | Elance

Hyman Garcia