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Penelope Dona | Elance
 
176985602337900
Last Sign-in: Apr 1, 2013

Penelope Dona

Article writer, Admin. Asst and experienced CSR
   Philippines
  |   Quezon City, NCR
  |  9:37 pm Local Time

Overview

Minimum Hourly Rate $5

I am currently holding the position as Customer Service Representative for Telecom New Zealand Account- Corporate Mobile Dealer Support, also:
My credentials include:
Administrative Asst. for FUMA Tobacco Retailers Inc.
Legal Secretary for Cochingyan and Peralta Law Offices
Administrative Asst./Reports Analyst for Teleperformance Phils
Legal Secretary for Ocampo and Manalo Law Offices
Order Release/Verifier for OSRP Philippines
Article writer for the TNZ Herald

I believe that I have developed and acquired the skills of a good...

Read More »

Portfolio

My March Article
My typing speed test result
Order Releaser / Verifier Position Certificate of Employment
Admin Asst, Reports Analyst

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
English
English Speaking Test
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Passed
English Grammar
Email
Microsoft Word
English-Tagalog Translation
Knowledge of Microsoft Office

Employment

Sitel Philippines Corporation
Customer Service Professional
2009 - Present
Assist New Zealand store dealers/ corporate customers by provisioning mobile services and making sure that satisfactory service is provided. Point of Contact for Escalation assist agents...
OSRP, LLC
Order Releaser
2007 - 2008
Review accounts for shipping considerations. Verify information by calling companies and making sure that all requirements are met before shipping /releasing orders. Generates and prepares daily...
TeleperformanceUSA (Telephilippines Inc.)
Admin. Asst/Reports Analyst
2005 - 2007
Prepares and track various reports and other documentation for managers. Schedules appointments, meetings and coordinates calendars. Orders and maintains office supplies for department. Prepares...
Cochingyan & Peralta Law Offices
Legal Secretary
2004 - 2005
Drafts and prepares, Minutes of the meetings, GIS and SEC Reportorial Requirements for corporate clients. Assists counsels in drafting and preparations of pleadings, demand letters and other legal...
FUMA Tobacco Retailers Inc.
Admin. Asst.
2003 - 2004
Records, routes and files all the outgoing and incoming office communications. Monitor completeness of all pre-numbered documents pertaining to inventory movement (DR, RR, IR). Maintain manual...

Education

Polytechnic University of the Philippines
Bachelor in Office Administration
1999 - 2003

Keywords

data entry
fast typing job
admin/clerical jobs
article writing
customer service
My Snapshot
Elance Level
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  • 12 months
  • Lifetime
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Identity
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Type
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Member Since
April 2012
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Penelope Dona | Elance

Penelope Dona