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Grace E. | Elance
 
176985602337900
Last Sign-in: Apr 17, 2015

Grace E.

Professional CSR with Social Media expertise
   Philippines
  |   Taytay, Rizal

Overview

Minimum Hourly Rate $11

With my 5 years experience in call center industry, it helps me to hone my skills professionally as I learned a lot of things from selling, handling and solving concerns from different types of people and dealing with them in a professional way as well as meeting our daily quotas while maintaining a high quality standards of customer care. I am seeking opportunities to help you reach customer satisfaction in your business.

I also have experience in the following areas, medical transcription, Social media Strategist, content writing, scan...

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Skills (6)

Tested

Service Description

My experience in working at a BPO industry for almost 5 years and being a freelance social media specialist for almost 2 years now, honed my skills to do different tasks such as communicating with customers through phone, emails and in social media sites. These also helped me to enhance my analytical skills , administrative tasks that enables me to document properly using MS office and Google drive. Thus, it also helped me to be knowledgeable in using tools such as five9, Zendesk, Conversocial and CRM. Throughout my career, I've proven my ability to work effectively and I consider my greatest strengths to be my ability to develop and maintain excellent working relations with my superior, coworkers, and customers. As a self-disciplined type of person, it helped me to do tasks at hand under minimum supervision and my flexibility, determination and professionalism enables me to submit projects or tasks assigned to me on time.

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Employment

Online Shopping Site
Social Media Specialist (Team Lead)
2013 - 2015

Education

Arellano University Pasig
Bachelor of Science in Nursing
-
Overview  |  Job History  |  Resume/C.V.

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iamgraceE21
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Member Since
February 2015
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Grace E. | Elance

Grace E.