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Brett Ferguson | Elance
 
176985602337900
Last Sign-in: Jul 14, 2015

Brett Ferguson

   United States
  |   Parkville, MO
  |  3:56 pm Local Time

Overview

Change Agent | Business Technologist | Customer Advocate

Creative, bold and tireless leader who believes there is always a better way. Confronts status quo and drives change for the benefit of customers and employees. Evangelist for aligning leadership, teams, and organizational culture to deliver results.

Technology background with clear understanding of business value through customer needs. Demonstrated ability to build strong technology teams across multiple functions and multiple global time zones. Experienced implementer of Agile...

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Skills (10)

Tested
Scrum
Customer Experience
Change Leadership
Customer Advocacy
Results Oriented
Technology Development
Leadership Development
Team Leadership
Service Profit Chain
Accountability

Employment

Rebel Consulting Services
Owner/Consultant
2012 - Present
o Program and Project Management o Scrum Leadership and Coaching o System Architecture Design and Development -C#/.NET/AJAX o Business and Needs Analysis [Financial Services Client/Large Mutual...
DST Systems
Software Development Manager - Brokerage Solutions
2012 - 2012
o Implemented significant cultural and organizational change in a disengaged and downtrodden team and within 4 months had achieved over 80% positive responses as measured by our Gallup Q12...
DST Systems
Support and Implementation Manager
2009 - 2012
o Lead a team struggling to keep up with defect counts and maintain morale through significant changes in processes re-engineering, shared leadership, and creative problem solving o Increased...
DST Systems
Software Development Manager
2008 - 2009
o Lead a team struggling to meet the needs of our largest customer through new ways to solve customer problems, new ownership, shared leadership, encouraged innovation, and broader reach within our...
DST Systems
Quality Assurance Manager
2008 - 2008
o Lead a team struggling to find a voice and the courage to do the right things in order to protect the integrity of our products and delight our customers through process re-engineering, cultural...
H&R Block
Development Manager
2006 - 2008
Responsible for Enterprise Tools Development for new platforms development within the Architecture & Engineering organization; Implemented Scrum (US, Russia, India); Microsoft Technologies (.Net,...
Technical Velocity
Technology Manager
2005 - 2006
Managed team of software developers focused on Enterprise Application Integration (EAI); Managed projects to ensure they were delivered on-time and on-budget; Worked to mitigate potential problems;...
H&R Block
Web Developer
2002 - 2005
? Provide coaching, mentoring, training and support on programming and development topics. ? Collaborate with System and Application teams on system design and architecture, and collaborate with...
BP Design Studio
Owner
2002 - 2003
? Work with small business owners, decision makers and advertising agencies to define needs and subsequent requirements; Author technical and functional requirements; Manage projects throughout the...
VML
Business Analyst/Application Developer
2000 - 2002
? Technical, Business, and Functional Requirements gathering and authoring in a structured methodology environment. ? Worked with clients and members of cross-functional teams to facilitate design...
Business Systems & Equipment, Inc.
System Engineer
2000 - 2000
? Associate Project Manager /Team Lead ?Worked extensively, both on and off-site, with the Client and Users to gather and document requirements; Business and Technical Requirements authoring;...
Golden Sky Systems
Web Developer
1999 - 2000
Web Development (ASP, SQL Server); Access VBA; Crystal Reports
UMB Bank
Sr. Software Engineer
1999 - 1999
VB/SQL Server development of bank teller applications;
Chrysler Financial
Systems Administrator
1996 - 1999
Support 200+ users over two shifts - network servers, fax servers, IVR, predictive dialer, ACD, workstations, OS2; vendor management; develop client/server solutions (VB, Access), custom reporting...

Education

Shawnee Mission South
Diploma
-
Overview  |  Job History  |  Resume/C.V.

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ibrettferguson
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Brett Ferguson | Elance

Brett Ferguson