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Luigi Carlo C. | Elance
 
176985602337900
Last Sign-in: Jul 1, 2016

Luigi Carlo C.

Industrial Engineer/ESL Teacher/Process Executive
   Philippines
  |   Calamba City, Laguna
  |  10:39 pm Local Time

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Overview

Minimum Hourly Rate $4

I worked in a BPO industry last June 2013. I was a Process Executive for about 7 months in Cognizant Technology Solutions Philippines, Inc. which was located in Ortigas Center, Pasig City. And right now, I'll be graduating with a degree in Bachelor of Science in Industrial Engineering this coming May 2014 at Malayan Colleges Laguna, which is a wholly owned subsidiary by the Mapúa Institute of Technology. I graduated Salutatorian in high school. I am the former Director for Activities, Academics and Research of the Philippine Institute of...

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Portfolio

I was a Process Executive of one of the accounts this BPO company holds
I was assigned to be a part of the overpayment team of this insurance company who...

Skills (10)

Tested
English Spelling Test (U.S. Version)
My Score
avg
Call Center Skills Test
My Score
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Service Description

Process Executive (HIG LTD-OP)
>> I was assigned to be a part of the overpayment team in one of the healthcare insurance companies in US who handles the financial aspect of the business. The nature of my work there was 70% back-office, which was to calculate the overpaid premiums that the insurer paid to the claimant or insured party, and 30% calls, which can either be in an inbound or outbound call and can also be in voicemail, which is to receive queries coming from the claimant or insured party and also to notify the claimant or insured party that they have received overpaid premiums, or in other case, they are currently receiving an overpaid premium which must be reimbursed.

Data Entry
Statistics
Microsoft Office Applications
Editing and Proofreading
Administrative Support
Call Handling Skills
Virtual Support
Chat Support
Quality Skills

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Employment

TDK Philippines Corporation
Intern - Process Engineer
2014 - Present
Cognizant Technology Solutions Philippines, Inc.
Process Executive
2013 - 2014

Education

Malayan Colleges Laguna
Bachelor of Science in Industrial Engineering
2008 - 2014
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
igiFortalejo
Type
Individual
Member Since
May 2013
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Luigi Carlo C. | Elance

Luigi Carlo C.